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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For our entire stay we didn’t have hot water, when brought to the properties attention, they offered to move us; my wife went to check to see if the room they’d switch us to had hot water and nothing. The entire stay. Its cold outside, I be damned I’m going to take a cold shower and not even be discounted off my stay.
Business response:
Dear Cheyenne, thank you for choosing our hotel for your recent lodging needs. Our goal is to provide a comfortable experience for every guest; therefore, we apologize for the issues during your visit. We will convey these concerns to the proper individuals and are grateful for your patience. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
Room was dirty, carpet coming loose, appliances in terrible shape, cockroaches in the bath tub. Noisy room from people walking in upper level.
Business response:
Dear Jorge, it was disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Rude receptionist, room smelled bad.
Business response:
Dear Joshua, we are sorry for your issues with our front desk. We take these reviews seriously, and our team evaluates your feedback to ensure these concerns are not repeated. Also, please accept our apologies for the smell that compromised your experience. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas during your stay. Your feedback is discussed with our housekeeping staff to ensure this does not occur in the future. Thank you very much! Please come and see... read more
The lobby wreaked like marijuana. Our sheets in the room did not fit. And the lamp didn’t have a light bulb. There was also a missing light above the closet with wires exposed. The room was musty. The burners on the stove were rusted. And marijuana odor seeped through the bathroom vents. I had to ask for new sheets and a light bulb. One of the rooms was taped/blocked off down the hall with plastic which was likely for bed beds. We checked out early without a refund. Disgusting. The worst hotel ever.
Business response:
Dear Renee, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Will never stay at hotel again just nasty
Business response:
Dear Christopher, We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
i only live one night.plaase turn back other three nights fee for me
Business response:
Dear Yajuan, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. Don't hesitate to contact us at the hotel for any further queries. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely, Hotel Management
Dirty rooms
Business response:
Dear Edgar, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.