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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff lacked professionalism, property needs remodeling
Business response:
Dear Shahzad, Thank you for choosing our hotel for your recent visit to the area. It is disappointing to read about your experience, as we take pride in providing outstanding hospitality. We have shared your comments with our entire staff to ensure our focus remains on exceptional service to every guest. We are also grateful for your feedback regarding the remodeling of our property, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Our entire team would love for you... read more
Didnt get to check in power was out and still didnt get my money back as promise. Been two weeks.
Business response:
Dear Melissa, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The room was not clean, nor was the carpet, AC barely worked and definitely was not the temperature we put it on. Sketchy people all over the parkign lot and hotel and the whole place smelled like weed. Would NOT recommend, nor stay there again
Business response:
Dear Jenny, Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. It saddens us to hear that your visit did not meet your expectations, and we understand how frustrating this must have been for you. We will address this immediately and genuinely appreciate your bringing this to our attention. Thank you for sharing your thoughts with us, and we hope that you will give us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Manageme... read more
Old and dirty
Business response:
Dear Karla, Thank you for choosing our hotel during your recent visit to our area. We apologize for not living up to our commitment to clean, fresh accommodations, and we have immediately brought your experience to the attention of our housekeeping team for review and action. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management
Rm musty, carpet dirty, nasty. Air toilet broke
Business response:
Dear Stephanie, Thank you for taking the time to review your experience with us. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.