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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was real surprised for and extended stay hotel that it didn't have a coffee maker, any untincles or even coat hangers. The bed was fine, and the shower was fine. The so called HOT WATER to make hot chocolate was only sightly warm and there was a VERY limited choice on something to eat.
Business response:
David, thank you for being our valued guest and for posting your remarks online.We are sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests stayingseven or more nights, we dohave items such as afully equipped kitchen, complimentary grab-and-go breakfastand a comfortable in-suite environment to make you feel at home while away from home. We also have hairdryers and certain complimentary toiletries available at the front desk for our guests who need them. We do our... read more
The ENTIRE property smelt like MARIJUANA. NOT OKAY. We had our children there. We sat in our car for a brief moment & had an sheriff approach us and question why we were in our vehicle. FOR NO REASON. I’d hate to think it was because of my RACE because we were the only ones approached. I’m African American & my fiancé’s white. Wow. So embarrassing & disappointing. WILL NOT BE BACK!!
Business response:
Datron, thank you for being a guest at our hotel and sharing your experience. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we will address this immediately. We also regret any inconvenience caused due to the other incident you mentioned. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Sincerely, Hotel Management
Pets were keep in corridors side entrance. Side entrance was not available for guests.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The (motel) is being used as a shelter. And zero customer service! Not welcoming!!!!
Business response:
Andrea, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the unpleasant encounter you had with our associates. We will also share your comments with the appropriate individuals and take steps to ensure we are more consistent in our service delivery. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Hotel was rundown and furnishings were dated. Upon arrival a power outage occurred so AC and elevators were non operational. Benefits- front desk staff is friendly and accommodating Lots of food choices in surrounding area Close to freeway Cons- hotel is old 2/5
RIEN
Business response:
Blanca, thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Worst stay ever. We had worst stay at this hotel. I repeat do not stay here. We had roaches crawl over own son while he was sleeping a 6 month old boy. The front desk lady seemed like she was either intoxicated or high. The place smelled like smoke.
Business response:
Vanessa, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We will also share your comments regarding the unpleasant encounter you had with our front desk staff, with the appropriate individuals, and make sure we are more consistent in our service delivery. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.