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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wrong room Ordered a single queen bed room was given two double beds.
Business response:
Matthew, please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
There was vomit stains on the floor, the shower curtain was nearly falling off, there were bugs in our snacks. Was double charged for this booking. I do not recommend this hotel at all.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
I did not stay - I checkout the same day. I did not get the room options I paid for and requested.
Business response:
Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
I didnt like that there wasnt any wash rags available for us when we got to our room and wanted to shower after being on the lake all day. They said we would have to wait a hour for some wash rags. There were roaches in the room and the refrigerator was nasty
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Our room smelled like fried fish, had to have the windows open all the time. The bathroom was moldy and the floors filthy. Grab and go breakfast was coffee and nut bar. The staff is super lazy. When I checked out the lady didn’t even looked at me, didn’t say anything, didn’t pick the key card I gave her. I had to ask if she needed anything front me. Rude and LAZY.
Business response:
Anabela, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with your room. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope to have the opportunity to make your next st... read more
The hotel smelled terrible, everything in the room had stains and had a really bad smell. The curtain rod in the shower was broken so the shower curtain served no purpose. The lamps were missing light bulbs which made the room darker, the bathroom counter had brown spots all over it and I couldn’t figure out what they were and the floor had a couple of blood stains as well by the couch which was also torn and stained. Hands down this was the worst hotel I had ever stayed in. I would not recommend to anyone!!!
Business response:
Thank you for posting a review of your recent stay. We apologize for the cleanliness issues you encountered and for the concerns you had with your room. We will share your comments with our housekeeping and maintenance teams to ensure we prevent such reoccurrences. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Didn't like anything My room wasn't wat I booked online..it wasn't cleaned..hallway smelled horrible
Business response:
Thank you for your review. We are sorry we were unable to accommodate you in the room you booked and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Don't Stay at this Hotel... This visit to this hotel was awful. When I checked into the Hotel and went to my room. The room that they gave me looked like someone else had the room. the beds where unmade and food everywhere. I went to complain and they gave me another room. This room had coach roaches, the microwave wasn't clean and there was an old piece of Pizza in the microwave, no toilet paper. Was very unsatisfied with this hotel. Now form this experience i will not be staying at any Extended Stay America Suites...
Business response:
Linda, thank you for the feedback. We apologize for the housekeeping issues you encountered with the rooms assigned to you. We regret the inconvenience it has caused. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. Please note, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Managemen... read more
I made a reservation two weeks ahead of time, for 3 rooms , I got there and no rooms available. Still calling for my refunds
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please note, unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly.We assure you that the scenario you described does not reflect our standards. We understand the fru... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.