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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't like anything My room wasn't wat I booked online..it wasn't cleaned..hallway smelled horrible
Business response:
Thank you for your review. We are sorry we were unable to accommodate you in the room you booked and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Don't Stay at this Hotel... This visit to this hotel was awful. When I checked into the Hotel and went to my room. The room that they gave me looked like someone else had the room. the beds where unmade and food everywhere. I went to complain and they gave me another room. This room had coach roaches, the microwave wasn't clean and there was an old piece of Pizza in the microwave, no toilet paper. Was very unsatisfied with this hotel. Now form this experience i will not be staying at any Extended Stay America Suites...
Business response:
Linda, thank you for the feedback. We apologize for the housekeeping issues you encountered with the rooms assigned to you. We regret the inconvenience it has caused. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. Please note, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Managemen... read more
I made a reservation two weeks ahead of time, for 3 rooms , I got there and no rooms available. Still calling for my refunds
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please note, unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly.We assure you that the scenario you described does not reflect our standards. We understand the fru... read more
Hotel overbooked and did not have room with two double beds as I had booked. Took three days of back and forth to get refund.
Business response:
Thank you for sharing your feedback. We are sorry for being unable to accommodate you this time as we were full to capacity. We also regret the inconvenience you had in attaining a refund. We hope to have a future opportunity to host you. Sincerely, Hotel Management
The front desk personnel were super sweet, however, the room wasn’t clean (the furniture was dusty, the bathroom mirror was dirty, there were dirty clothes left in drawers by previous guests), the cold water tap in the bathroom sink was broken, the toilet leaked, there was no ice machine, the breakfast they advertised was not being provided due to COVID which is understandable but their website/advertisements need to be updated, and the beds were hard. We weren’t happy at all.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Also, we regret any disappointment you experienced concerning breakfast not being available during your stay. Please know that this information is... read more
Not safe
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.