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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel overbooked and did not have room with two double beds as I had booked. Took three days of back and forth to get refund.
Business response:
Thank you for sharing your feedback. We are sorry for being unable to accommodate you this time as we were full to capacity. We also regret the inconvenience you had in attaining a refund. We hope to have a future opportunity to host you. Sincerely, Hotel Management
The front desk personnel were super sweet, however, the room wasn’t clean (the furniture was dusty, the bathroom mirror was dirty, there were dirty clothes left in drawers by previous guests), the cold water tap in the bathroom sink was broken, the toilet leaked, there was no ice machine, the breakfast they advertised was not being provided due to COVID which is understandable but their website/advertisements need to be updated, and the beds were hard. We weren’t happy at all.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Also, we regret any disappointment you experienced concerning breakfast not being available during your stay. Please know that this information is... read more
Not safe
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Electricity was out for 14 hours without any communication from the front desk as to when the situation would be resolved.
Business response:
Thank you for taking the time to share your feedback. We are very sorry your experience with us did not meet your expectations because of the unexpected power outage. We regret the inconveniences you experienced due to an external situation that affected our hotel. We understand your frustrations and the discomfort this caused and appreciate your patience. Thank you for being our guest during this challenging situation. We would love for you to return for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.