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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Electricity was out for 14 hours without any communication from the front desk as to when the situation would be resolved.
Business response:
Thank you for taking the time to share your feedback. We are very sorry your experience with us did not meet your expectations because of the unexpected power outage. We regret the inconveniences you experienced due to an external situation that affected our hotel. We understand your frustrations and the discomfort this caused and appreciate your patience. Thank you for being our guest during this challenging situation. We would love for you to return for a much better experience. Sincerely, Hotel Management
Over booked no room even with a confirmation numbe
Business response:
Thank you for staying with us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
I wouldn’t recommend this hotel to anyone The shower in the room wouldn’t turn off the ax leaked they also took money from me
Business response:
Cassidy, thank you for your review of our hotel. We would also like to apologize for the maintenance issues you encountered. We hope we resolved everything to your satisfaction, and we are very grateful for your patience and understanding. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
nothing overbooked - no room available you asked for a review so here it is
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
its just nasty hall way smells like dead dish no hot water . Over harging 100 a night . Wouldnt stay for free . Peoe roaming around the hotel please stay away .
Business response:
Leonix, thank you for being a guest at our hotel. We regret the disappointment you had with your stay. We apologize for the issue you experienced in the hallways. We will share this with our housekeeping team for their review and action. We are also sorry to know that you felt you were overcharged. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.