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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again They did not honor the reservation placed on Hotels.com. I arrived late at night and had no room to stay in.
Business response:
Kimberly, thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Extended stay did not honor the expedia booking when we reached the hotel realized the situation and has to run for options for nights stay. Horrible makes think to i will always have to confirm with the hotel when we book through expedia before making plans.
Business response:
Thank you for sharing your review. We are sorry for the reservation issue you encountered and regret not being able to accommodate you this time. We are reviewing this with the appropriate team to see what went wrong so we can avoid this from happening again. We understand your frustration and hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel Management
Came to the hotel at 6 PM with a prepaid reservation from Expedia. I was told there were no rooms available as they gave away my room already. They said there was nothing they could do. Fortunately Expedia was able to find us a room after 2 1/2 hours on the phone with them at a different hotel.
Business response:
Thank you for sharing your review. We are sorry for the reservation issue you encountered and regret not being able to accommodate you this time. We are reviewing this with the appropriate team to see what went wrong so we can avoid this from happening again. We understand your frustration and hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel Management
Unable to stay Made it to Austin and room was not available had to drive 30 miles away from hotel to find a room. What the purpose of reserving a room if you get to the hotel it’s not one there to get.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
I paid for two rooms through hotels.com and when I arrived at the hotel they didn’t have a room for me. Had to drive over an hour to another hotel. Thanks for a terrible experience.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Booked a hotel through Expedia. Called the hotel to confirm our reservation and found out that the hotel had cancelled our reservation due to them overbooking. Tried to call customer service and they did not answer or call back. Still waiting to get my money back and am very disappointed in both Expedia and the Hotel.
Business response:
Thank you for sharing your concerns online. We apologize for being unable to accommodate you as our hotel was overbooked. Unfortunately, financial inquiries on reservations made through a third-party site must be made through them, and we suggest you contact them directly. We hope you afford us an opportunity to serve you. Sincerely, Hotel Management
Dont trust Extended Stay reservations We were without power or water during the recent storms so we made a reservation for two rooms. I called at 9 am to confirm our rooms and we were told they would be ready. I called again at 3 to confirm that they still had power. The general manager who answered the phone told me that while they had power, he was not honoring any of the 14 reservations made through third parties, so my rooms had been given to others. I was told that this is Extended Stay America company policy
Business response:
David, thank you for choosing us and for taking the time to post a review. We regret we were not able to accommodate you. Please be assured, we will review this incident with our team and see what went wrong. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
The worst service I’ve ever had First of all, they originally said they were overbooked. When I asked for a refund in the difference of the room they were putting me in all of the sudden the room I asked for became available. It was difficult to find someone at the front desk. I need a blanket for my daughter. For some reason her bed didn’t have the same linens as mine and the front desk was not there. I called and no one was available. Anytime I needed to call for assistance no one was there. They never came to check on our... read more
Business response:
Thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Hardly anyone ever at front desk. Dirty rooms. Holes in wall. Smelled like tobacco.
Business response:
Jiselle, thank you for staying at our hotel. We regret the issues that impacted your experience. We apologize for the condition of your suite and that our associates were not present at the front office when needed. We will discuss your comments with the teams involved to ensure we enhance our service levels. We want to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.