Extended Stay America - Austin - Northwest - Lakeline Mall

Avidtraveler 

on Expedia

4 years ago

We arrived after a 3 hr drive and having booked and paid a week in advance to no room. Water in elevator. Clerk’s mask hanging down her face after demanding mine be worn, a fire in the ac, no coffee in room, terrible smell in room, urine stains under toilet seat, being harassed about noise coming from our room while we were asleep. Need I go on? Clean linen sitting on top of front desk counter for others to breath on. Will not be returning. 

Anonymous 

on Expedia

5 years ago

The hallway and elevator stunk of something. Room and bathroom weren’t the cleanest either 

Lynne 

on Expedia

5 years ago

Property was in a great area. I would never stay at this property again the customer service is terrible. The girl at the front desk was RUDE And never there. Upon check-in I waited at the minute until I finally called the hotel and she had to get up to answer the phone and I hung up and said oh that’s me. She said what do you need. I said I would like check in.I felt like I was bothering her. 

Anonymous 

on Expedia

5 years ago

Unprofessional and un educated. Didnt know they where against people with medical problems 

Anonymous 

on Expedia

5 years ago

I will not stay we ith this place anymore.I will not stay we ith this place anymore. 

ExtendedStay 

on Expedia

5 years ago

The tubs were dirty and had old soap in the drains. There was hair on the sheets of the bed. Stains on the curtains and bed . The remote had pet bite marks on them and there were only about 8 channels on the tv. The front desk did not help with WiFi trouble.