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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Over booked no room even with a confirmation numbe
Business response:
Thank you for staying with us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
I wouldn’t recommend this hotel to anyone The shower in the room wouldn’t turn off the ax leaked they also took money from me
Business response:
Cassidy, thank you for your review of our hotel. We would also like to apologize for the maintenance issues you encountered. We hope we resolved everything to your satisfaction, and we are very grateful for your patience and understanding. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
nothing overbooked - no room available you asked for a review so here it is
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
its just nasty hall way smells like dead dish no hot water . Over harging 100 a night . Wouldnt stay for free . Peoe roaming around the hotel please stay away .
Business response:
Leonix, thank you for being a guest at our hotel. We regret the disappointment you had with your stay. We apologize for the issue you experienced in the hallways. We will share this with our housekeeping team for their review and action. We are also sorry to know that you felt you were overcharged. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Sincerely, Hotel Management
They suck they gave my room away I had to sleep in my car
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Expedia did not check with hotel and when we arrived there was no reservation and hotel clerk says Expedia does it all the time. She said she had to turn away 15 travelers that day.
Business response:
Thank you for sharing your concerns. We are sorry for being unable to accommodate you and the inconvenience caused due to the third-party website. We hope you will allow us another chance to host you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.