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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They suck they gave my room away I had to sleep in my car
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Expedia did not check with hotel and when we arrived there was no reservation and hotel clerk says Expedia does it all the time. She said she had to turn away 15 travelers that day.
Business response:
Thank you for sharing your concerns. We are sorry for being unable to accommodate you and the inconvenience caused due to the third-party website. We hope you will allow us another chance to host you. Sincerely, Hotel Management
Never again They did not honor the reservation placed on Hotels.com. I arrived late at night and had no room to stay in.
Business response:
Kimberly, thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Extended stay did not honor the expedia booking when we reached the hotel realized the situation and has to run for options for nights stay. Horrible makes think to i will always have to confirm with the hotel when we book through expedia before making plans.
Business response:
Thank you for sharing your review. We are sorry for the reservation issue you encountered and regret not being able to accommodate you this time. We are reviewing this with the appropriate team to see what went wrong so we can avoid this from happening again. We understand your frustration and hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel Management
Came to the hotel at 6 PM with a prepaid reservation from Expedia. I was told there were no rooms available as they gave away my room already. They said there was nothing they could do. Fortunately Expedia was able to find us a room after 2 1/2 hours on the phone with them at a different hotel.
Business response:
Thank you for sharing your review. We are sorry for the reservation issue you encountered and regret not being able to accommodate you this time. We are reviewing this with the appropriate team to see what went wrong so we can avoid this from happening again. We understand your frustration and hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel Management
Unable to stay Made it to Austin and room was not available had to drive 30 miles away from hotel to find a room. What the purpose of reserving a room if you get to the hotel it’s not one there to get.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
I paid for two rooms through hotels.com and when I arrived at the hotel they didn’t have a room for me. Had to drive over an hour to another hotel. Thanks for a terrible experience.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Booked a hotel through Expedia. Called the hotel to confirm our reservation and found out that the hotel had cancelled our reservation due to them overbooking. Tried to call customer service and they did not answer or call back. Still waiting to get my money back and am very disappointed in both Expedia and the Hotel.
Business response:
Thank you for sharing your concerns online. We apologize for being unable to accommodate you as our hotel was overbooked. Unfortunately, financial inquiries on reservations made through a third-party site must be made through them, and we suggest you contact them directly. We hope you afford us an opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.