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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
We arrived after a 3 hr drive and having booked and paid a week in advance to no room. Water in elevator. Clerk’s mask hanging down her face after demanding mine be worn, a fire in the ac, no coffee in room, terrible smell in room, urine stains under toilet seat, being harassed about noise coming from our room while we were asleep. Need I go on? Clean linen sitting on top of front desk counter for others to breath on. Will not be returning.
Business response:
Thank you for your feedback. We are sorry for the cleanliness issues you encountered and for the unpleasant smell you experienced while you were here. Your feedback has been discussed with our housekeeping team to address the problems you outlined. We also regret the difficulties you encountered at our front desk. Your comments have also been shared with our front desk associates to coordinate our efforts throughout our hotel to ensure continuity in keeping our guests safe. Therefore, we appreciate you bringing this to our a... read more
The hallway and elevator stunk of something. Room and bathroom weren’t the cleanest either
Business response:
Thank you for being our guest. We apologize for the unpleasant smell and cleanliness issue you encountered during your stay. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Business response:
Anthony, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Property was in a great area. I would never stay at this property again the customer service is terrible. The girl at the front desk was RUDE And never there. Upon check-in I waited at the minute until I finally called the hotel and she had to get up to answer the phone and I hung up and said oh that’s me. She said what do you need. I said I would like check in.I felt like I was bothering her.
Business response:
Lynne, thank you for your recent visit and for sharing your comments about our hotel. Please accept our apology for the poor service you received from our associates. Our goal is to provide the best customer service possible, and we regret if we fell short of this during your visit. We want to get it right every time, so we will share your feedback with the appropriate individual to ensure this is not repeated in the future. On a positive note, we are pleased you liked our location. We hope you will consider giving us a seco... read more
Unprofessional and un educated. Didnt know they where against people with medical problems
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Business response:
Jasmine, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I will not stay we ith this place anymore.I will not stay we ith this place anymore.
Business response:
Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management
The tubs were dirty and had old soap in the drains. There was hair on the sheets of the bed. Stains on the curtains and bed . The remote had pet bite marks on them and there were only about 8 channels on the tv. The front desk did not help with WiFi trouble.
Business response:
Thank you for your comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experienc... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.