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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jasmine, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I will not stay we ith this place anymore.I will not stay we ith this place anymore.
Business response:
Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management
The tubs were dirty and had old soap in the drains. There was hair on the sheets of the bed. Stains on the curtains and bed . The remote had pet bite marks on them and there were only about 8 channels on the tv. The front desk did not help with WiFi trouble.
Business response:
Thank you for your comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experienc... read more
Business response:
Please accept our apologies for any inconvenience you experienced and for your less than favorable visit. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Bugs under bed and on towels This property was horrible I had to check in due to car had broken down and parts not available til next day. The young lady was very nice but new and not very confident about checking in guests by herself. I put that on management, not the young lady who was very courteous and was doing her best to get me booked in. I finally get room and my partner just wants to shower and rest a few hours. He gets in shower and I'm sitting at table and see something on the floor I get up and get my flashlight ... read more
Business response:
Cheryl, thank you for your review. We apologize for the cleanliness issues you encountered in your accommodations. Please be assured that we have discussed your concerns with our housekeeping team, and we are working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also asked our pest control provider to service your room immediately. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Doesn't actually have a continental breakfast, just coffee. Kitchen didn't have any supplies to cook. Minimal bath supplies. Very short staffed so the employees aren't very helpful. Internet goes out every 5 mins so don't try working.
Business response:
Thank you for being our guest. It was very disheartening to read details about your experience at our hotel. We are sorry for the poor stay you had and apologize for the dissatisfaction you had due to the inconsistent service and lack of kitchenware and the toiletries. Your feedback has been shared with appropriate individuals to take corrective actions that help us improve our guests' experiences. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to t... read more
The property was in a great part of town but what place in Austin isn’t great.the most unique part of the experience was the lack of help in the after hour times cat tge hotel people mad noise ran up and down corredors
Business response:
Thank you for sharing your feedback. Although you liked some aspects of your stay, we are sorry for the difficulties you encountered while here. We also apologize for the noise disturbances you experienced and that our staff was not available to resolve it to your satisfaction. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
This is no place for a family to stay very badd area very badd hotel
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.