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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The build had nasty smell to it Refrigerator was old an run down
Business response:
Anthony, thank you for posting a review of your recent stay. We are sorry for the odor you experienced in your suite. Your feedback will be shared with our housekeeping team for review and action. We will also share your valuable comments regarding the refrigerator with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Nasty Palace Filthy!! This place was absolutely disgusting. If you are searching for a clean hotel, this is NOT it! If my reservation was refundable, I'd have never checked in. From the lobby area to the room, it was absolutely disgusting. Dirt, dog hair, dust... and the smell! Old smoke and wet dogs. There were little roaches in the room and it looked like it hadn't been wiped down or cleaned in ages. There was soap scum in the bath and on the shower walls, hair in the tub, hair and dirt all over the floor, gunk caked on th... read more
Business response:
Corrie, thank you for taking the time to give us your feedback about your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we sincerely apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We encourage you to try us again in the future. We... read more
The hotel was dirty, roaches, smelled like fish and smell like cigaretts also the currents in the room were hanging off also body hair on the walls. This room was so dirty had too book another room at a different hotel.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Them didn’t give us our rooms we had reserved and paid for.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
The outside is very misleading, the rooms were wore out and not taken care of, there was broken windows, the entire 4th floor we stayed on
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We understand your frustration and regret the inconvenience caused. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
For the price we paid, I was not impressed with the staff friendliness. There was a knock on the door at 9 am, a male, asking if we had checked out yet.... check out was at 11 am. There was 1/4 roll of toilet paper left and that was it. Bathroom sink had hair all in it. Bed linens where dirty. Room smelled of mildew. Marijuana smell in the hallways in the evening time. Shady people all over the property at night.
Business response:
Thank you for the feedback. We are sorry for the service issue you experienced and regret the inconvenience it caused. We will investigate what went wrong in your instance and will remind our staff to be more diligent. We also apologize for not meeting your expectations with the cleanliness issue and the odor you encountered in your room. Your concerns will be shared with the housekeeping team to ensure a better experience going forward. Thank you again for being our guest. We hope to have the chance to make it up to you on ... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.