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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Please accept our apologies for any inconvenience you experienced and for your less than favorable visit. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Bugs under bed and on towels This property was horrible I had to check in due to car had broken down and parts not available til next day. The young lady was very nice but new and not very confident about checking in guests by herself. I put that on management, not the young lady who was very courteous and was doing her best to get me booked in. I finally get room and my partner just wants to shower and rest a few hours. He gets in shower and I'm sitting at table and see something on the floor I get up and get my flashlight ... read more
Business response:
Cheryl, thank you for your review. We apologize for the cleanliness issues you encountered in your accommodations. Please be assured that we have discussed your concerns with our housekeeping team, and we are working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also asked our pest control provider to service your room immediately. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Doesn't actually have a continental breakfast, just coffee. Kitchen didn't have any supplies to cook. Minimal bath supplies. Very short staffed so the employees aren't very helpful. Internet goes out every 5 mins so don't try working.
Business response:
Thank you for being our guest. It was very disheartening to read details about your experience at our hotel. We are sorry for the poor stay you had and apologize for the dissatisfaction you had due to the inconsistent service and lack of kitchenware and the toiletries. Your feedback has been shared with appropriate individuals to take corrective actions that help us improve our guests' experiences. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to t... read more
The property was in a great part of town but what place in Austin isn’t great.the most unique part of the experience was the lack of help in the after hour times cat tge hotel people mad noise ran up and down corredors
Business response:
Thank you for sharing your feedback. Although you liked some aspects of your stay, we are sorry for the difficulties you encountered while here. We also apologize for the noise disturbances you experienced and that our staff was not available to resolve it to your satisfaction. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
This is no place for a family to stay very badd area very badd hotel
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The build had nasty smell to it Refrigerator was old an run down
Business response:
Anthony, thank you for posting a review of your recent stay. We are sorry for the odor you experienced in your suite. Your feedback will be shared with our housekeeping team for review and action. We will also share your valuable comments regarding the refrigerator with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Nasty Palace Filthy!! This place was absolutely disgusting. If you are searching for a clean hotel, this is NOT it! If my reservation was refundable, I'd have never checked in. From the lobby area to the room, it was absolutely disgusting. Dirt, dog hair, dust... and the smell! Old smoke and wet dogs. There were little roaches in the room and it looked like it hadn't been wiped down or cleaned in ages. There was soap scum in the bath and on the shower walls, hair in the tub, hair and dirt all over the floor, gunk caked on th... read more
Business response:
Corrie, thank you for taking the time to give us your feedback about your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we sincerely apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We encourage you to try us again in the future. We... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.