Extended Stay America - Austin - Northwest - Lakeline Mall

Anonymous 

on Expedia

5 years ago

The hotel was dirty, roaches, smelled like fish and smell like cigaretts also the currents in the room were hanging off also body hair on the walls. This room was so dirty had too book another room at a different hotel. 

Anonymous 

on Expedia

5 years ago

Them didn’t give us our rooms we had reserved and paid for. 

Anonymous 

on Expedia

5 years ago

The outside is very misleading, the rooms were wore out and not taken care of, there was broken windows, the entire 4th floor we stayed on 

Anonymous 

on Expedia

5 years ago

For the price we paid, I was not impressed with the staff friendliness. There was a knock on the door at 9 am, a male, asking if we had checked out yet.... check out was at 11 am. There was 1/4 roll of toilet paper left and that was it. Bathroom sink had hair all in it. Bed linens where dirty. Room smelled of mildew. Marijuana smell in the hallways in the evening time. Shady people all over the property at night. 

Rebecca 

on Expedia

5 years ago

Waisted money on hotel that was unsafe , property at night felt unsafe, staff and housekeeping need to be trained better,No manager on sit to assist with any problems or issues. Wish i could get my money back