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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was dirty, roaches, smelled like fish and smell like cigaretts also the currents in the room were hanging off also body hair on the walls. This room was so dirty had too book another room at a different hotel.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Them didn’t give us our rooms we had reserved and paid for.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
The outside is very misleading, the rooms were wore out and not taken care of, there was broken windows, the entire 4th floor we stayed on
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We understand your frustration and regret the inconvenience caused. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
For the price we paid, I was not impressed with the staff friendliness. There was a knock on the door at 9 am, a male, asking if we had checked out yet.... check out was at 11 am. There was 1/4 roll of toilet paper left and that was it. Bathroom sink had hair all in it. Bed linens where dirty. Room smelled of mildew. Marijuana smell in the hallways in the evening time. Shady people all over the property at night.
Business response:
Thank you for the feedback. We are sorry for the service issue you experienced and regret the inconvenience it caused. We will investigate what went wrong in your instance and will remind our staff to be more diligent. We also apologize for not meeting your expectations with the cleanliness issue and the odor you encountered in your room. Your concerns will be shared with the housekeeping team to ensure a better experience going forward. Thank you again for being our guest. We hope to have the chance to make it up to you on ... read more
Waisted money on hotel that was unsafe , property at night felt unsafe, staff and housekeeping need to be trained better,No manager on sit to assist with any problems or issues. Wish i could get my money back
Business response:
Rebecca, we are sorry you did not have a comfortable stay and regret you did not felt completely secure at times. The security and safety of our guests is of utmost importance to us, and we also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. Please give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.