This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was the previous customer's trash. they hadn't taken it out
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The staff was friendly. That’s about all I liked. For some reason, Expedia defaulted my reservation to “smoking room”. (I suppose based on availability). The hallway and room wreaked of cigarettes and marijuana - so pungent it was nauseating. I couldn’t open the window to air it out because of the large wasp nest between the window and the screen. Bed was broken - when I laid down on the bed it completely flipped over, since one of the legs was broken. Only two of the outlets worked. Bath tub drain was completely clogged and... read more
Business response:
Thank you for your review. We are sorry for the reservation issues you had and were not able to accommodate you with the suite of your choice. Your feedback will be shared with our front desk team to ensure they are more diligent going forward. We also apologize for the issues you encountered in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
No hot water in the morning for my shower. Room was sprayed with a heavy deodorant. Too much. Lobby and elevators smelled a lot like cigarette smoke.
Business response:
Thank you for your review of your recent visit. We apologize for the issues you encountered with the water temperature and also for the smoke you experienced in certain areas of our property. We are working with the appropriate teams to make sure corrective actions are taken. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
we found a roach in our room, also when I asked the front desk for a sink so I can rinse my water bottle the sink in the front desk and the area itself was terrible condition cleanliness speaking, obviously they knew there are roaches ...there must have been about 8 just at plain sight. I am beyond nauseated by the who experience. i am sorry this was not good at all.
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We have also asked our pest control provider to service our hotel immediately. Please consider giving us another opportunity to provide you with the except... read more
Room dirty and the whole building smelled like smoke.
Business response:
Rebeca, thank you for sharing your thoughts about your recent stay. We apologize for the cleanliness issues you faced in your room and the smoke odor you encountered in the hotel. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Sincerely, Hotel Management
Do not expect to have your room cleaned during your stay. The towels smelled bad. You have to go to the front desk to exchange towels, to get toilet paper. There are people walking around too at night. Will not be staying here ever again
Business response:
Thank you for your review. We are sorry for your disappointment with our housekeeping policy. Please know, our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. We appreciate your feedback and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.