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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was extremely filthy, as soon as I walked through the doors I was disappointed. There was a strong order and it was hot and stuffy. The staff took forever to come to the desk, there were boxes of paperwork in visible view of the hotel, which made the front desk look very junky. The room was also dirty, the bottom of the tub was covered in dirt, the kitchen amenities were dirty, the sink was dirty, and the pillow cases were very dingy. My boyfriend and I had planned to stay 2 days but we left the very next morning.
Business response:
Thank you for taking the time to review our hotel. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you and your boyfriend, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope to have another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
Very dingy with very suspect people entering and leaving location.
Business response:
Thank you for reviewing your stay. We're disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
good location, seems to of been nice at one time. Smelled like someone smoked in the lobby. shower curtain was about to fall off. room smelled of strong cleaning chemicals, was giving me a headache. feet got dirty walking around on the carpet. refrigerator looks like they found it in a free pile, was barely working. place is on the verge of becoming a crack hotel, I could hear people stomping around above me all night.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The property is old! Garbage was not taken out of our room from previous occupants sheets had stains. Water damage bathroom with mold! I would not recommend booking this hotel! Shame on orbitz for having these rooms to rent on their site!
Business response:
We offer our sincere apologies for the inconvenience caused to you. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Worst experience It was horrifying. Sheets were inside out, therefore they didn’t clean them and rushed to fix the room. There was a really nasty smell of wet dog. Roaches all over the place. Broken shower. In a shady area. We had to leave the hotel the same night we checked in. Did not feel safe at all.
Business response:
Please accept our sincere apologies for the issues you experienced in your room. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
There were no hangars in the closet and no shower curtain when I checked in, so I needed to get those from the front desk.
Business response:
Ron, thank you for your feedback. We are sorry for not meeting all of your expectations and regret your stay was not a pleasant one. We appreciate your business and hope to welcome you back so that we can provide you with a much better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.