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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms we filthy, no towels, and they appeared to not have been cleaned. When i told the desk staff they didnt care and told be to.leave their hotel. I will NEVER stay at another ES hotel Worst experience ever and i travel extensively. This property is beyond needing a remodel.
Business response:
Thank you for being our guest. We are disappointed to see that your feedback referenced the description of our hotel as "filthy." Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you... read more
No go. It was terrible. “Breakfast” was a pot of coffee and granola bars. The room was disgusting, dirty really low quality work in everything fixtures not secured to the wall. Very low water pressure. The only reason I’d even give this place a one star is because of the nice staff, I feel bad they have to work with such crappy quality. I honestly want my money back. Worst hotel experience ever I was embarrassed to bring my friend over. Will not be staying at another one of these hotels.
Business response:
Dalton, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel M... read more
needs improvement The front desk clerk questioned my reservation and tried to give me a smaller room. There was an bad order on the floor where we stayed and the room kitchen refrigerator was dirty. There was a sound that happened from time to time that made it hard to sleep.
Business response:
Pauline, it was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a clean environment has been our aim, and we apologize for having failed in this attempt. Your feedback has been discussed with all teams to ensure we deliver top-notch services going forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
East Texas AC didn't keep room cool. Carpet was stained and not clean. Beds were not comfortable. I guess they didn't have maid service, the wasn't cleaned or re-supplied with clean towels or wash clothes. Would never stay at an Extended Stay again.
Business response:
Thomas, thank you for choosing to stay with us. We apologize for the difficulties you encountered in your room and the inconvenience you had due to our housekeeping policy. We have discussed your feedback with the appropriate teams, and we're working with them to fix the problems you mentioned. Also, know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We hope you will consider a return visit so we can make it up to y... read more
Huele muy mal... habia muchas cucarachas , el personal nocturno incopetente.... y el cafe que dan en las mañanas horrible
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
This hotel was extremely filthy, as soon as I walked through the doors I was disappointed. There was a strong order and it was hot and stuffy. The staff took forever to come to the desk, there were boxes of paperwork in visible view of the hotel, which made the front desk look very junky. The room was also dirty, the bottom of the tub was covered in dirt, the kitchen amenities were dirty, the sink was dirty, and the pillow cases were very dingy. My boyfriend and I had planned to stay 2 days but we left the very next morning.
Business response:
Thank you for taking the time to review our hotel. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you and your boyfriend, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope to have another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
Very dingy with very suspect people entering and leaving location.
Business response:
Thank you for reviewing your stay. We're disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.