Extended Stay America - Austin - Northwest - Research Park

A 

on Expedia

10 years ago

Bring your own broom Very dirty hotel with trash everywhere. Nasty cooking smell in the hall ways. Room is very frugal with nothing but two small soap bars and toilet papers. Sorry I am harsh - I forgot a box of tissue. But nothing else. There are ZERO utensil in the fairly large kitchenette! But seriously, they need to hire staff to clean the hotel. Entrances are loaded with dirt, tree leaves and all sort of things. We stayed only one night - thanks God. 

Johnny 

on Expedia

10 years ago

Don't book this property Very Dirty and looks like this is a place where people live and very dirty 

wayne 

on Expedia

10 years ago

Don't stay here! They were having trouble with the key system so the one person behind the desk had to escort everyone to the rooms. Took an hour to get checked in. When checking out, noone behind the desk for 10 minutes. Breakfast options almost non-existant. Room cleaniness... Sheets had not been changed! Luckily, there was some extra sheets & an extra pillow. I changed the sheets. Never again. My last time to stay at this hotel! 

Brandon 

on Expedia

10 years ago

Better options elsewhere I stayed here years ago, and it was a clean, decent hotel. Now, it is simply horrible. The hotel smells upon entry into the foyer. As you progress to the elevator, and different smell originates from old smokers and mold. As I looked at the carpet its was not vacuumed (on every floor). As we entered the elevator is too was unclean on the floor and the stainless steal was wiped carelessly and had grey streaks all over it. The vents on the floors haven't been cleaned in years with grey matter stuck to ... read more

Aron 

on Expedia

10 years ago

BED BUGS My sister in law was in from Japan and we got her a room at this hotel for 2 nights. Upon returning to our house just a reminder of her trip she had several bug bite patches on her body. we brought it to the hotel managers attention with no response. 

charles 

on Expedia

11 years ago

Average hotel but pricie Nice hotel just if you ran out of options! I think a little pricie for the quality! But if it is just for one nigth it is ok 

Michael 

on Expedia

11 years ago

Find anyplace else Although it is typically a low quality and inexpensive brand, this place is pretty bad. My room stunk of Indian food and body odor. The bathtub was disgusting. The bed had noticeable stains on the sheets and pillow cases. There was one cup in the room so at least I could grab a drink of water Austin's finest chlorine. And I always forget they never provide shampoo or soap or something so you have to run down to pick up a ton of stuff which is annoying. There were two AC units but one wasn't working so the ... read more