Extended Stay America - Austin - Northwest - Research Park

Jon 

on Expedia

10 years ago

Was unable to sleep due to dogs barking Sketchy area of town. Security doors were not locked. Large dogs barking from inside someone's room and night manager said he could do nothing. "Extended stay" items were not in room - anything we needed had to be requested from hotel management. 

fgator 

on Expedia

10 years ago

false claims Too much noise! Right next to expressway, staff had their kids running up and down halls screaming first thing in morning..free breakfast was a total joke..claim of cookware, dishes, in room was false..you had to request them and then then there were options..like you want a pot?would be a three star hotel for a third world person. 

Mahshid 

on Expedia

10 years ago

Not at all good Room was clean but during the stay there was no cleaning , I had to ask for the towels and soap and shampoo , poor room service, I killed 2 cockroaches, lamps had broken bulbs and the cooler was working constantly not making the room cold enough but not shutting down either, I asked the reception to send someone but no one was available to fix it!not enough kitchen dishes or toaster and coffee maker, I had a baby and I had to ask everyday but they told me I have to wait for someone to bring the stuff back so ... read more

Not pleased 

on Expedia

10 years ago

GROSS .for 103 dollars I would think.I get a clean room and.BREAKFAST haha. what breakfast you have been warned.. 

Business travel 

on Expedia

10 years ago

Will not be back to Extended Stay America. Room smelled, was outdated, , curtains were stained, and lighting was terrible. Will not return to any Extended Stay.good 

Autumn 

on Expedia

10 years ago

extremely basic amenities Pro: The room was spacious and comfortable. The WiFi access was reliable. The room had two televisions and a small functional kitchen. Con: Our room had no bath towels. The free breakfast consisted of picked over fruit, granola bars and oatmeal. There was no coffee pot in the room. There was a kitchen, but you have to ask for supplies in order to use it. There were no extra blankets. 

MARIA 

on Expedia

10 years ago

Horrible smell with species stains At this particular hotel they allow pets to be in the room which I have no problems with pets but unfortunately there was a smell in the room that we could not figure out what it was.Come to find out it was species smell from previous people who have there pets in the room. We reported it to the front desk and was given another room fortunately this other room was worse than the other. At this point we requested a refund but was told we were not able to so they gave us a third room which wa... read more

Jeff 

on Expedia

10 years ago

Do it yourself!! Room was clean bed was alright but had to go to front desk every day to get new towels and wash cloths no one came to clean our room the three days that we were there!! Probably won't stay there anymore!!! 

A 

on Expedia

10 years ago

Bring your own broom Very dirty hotel with trash everywhere. Nasty cooking smell in the hall ways. Room is very frugal with nothing but two small soap bars and toilet papers. Sorry I am harsh - I forgot a box of tissue. But nothing else. There are ZERO utensil in the fairly large kitchenette! But seriously, they need to hire staff to clean the hotel. Entrances are loaded with dirt, tree leaves and all sort of things. We stayed only one night - thanks God.