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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice looking place, needs exterminator! There were bed bugs!!!!!
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Terrible experience No change of towels the next day and no cleaning the room. Avoid!
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that we failed to communicate our housekeeping policy. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Additionally, we offer a complimentary linen exchange service at the front desk. In response to your feedback, I am making sure we are clearly communicating our amenities during guest arrivals as well making sure our linens are fully stocke... read more
Horrible!, Horrible! Horrible! Place needs a total overhaul - it was filthy! I was scheduled to stay 4 nights....when I arrived the lobby and hallway were in need of cleaning. The room smelled, there were used tissues on the floor, hair on and in the bed, carpet was not vacuumed and the furniture was old and unclean. I slept in my chair, fully clothed and did not even lie on the bed. I am not a snob, however this was probably the worst place I have stayed. The description and photos are NOTHING close to what I experienced. I... read more
Business response:
Your review for our hotel was recently brought to my attention. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. The staff and I appreciate your comments, as it will only help us to improve. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
The main elevator and exit door, didn't work through out my stay. The pool was out of service also. Their so advertised continental breakfast was nothing more than coffee and muffins and to top things of, they were out of sugar for a couple of days. It just seems that there a few things out but nobody ever paid any attention to this things.
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the maintenance issues you experienced. In response to your feedback, I will work closely with our maintenance engineer to ensure that items are repaired in a timely manner. Additionally, our pool will come back in season contingent to the weather. We continually work to improve our hotel, so I really appreciate your thorough feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not good! I was very insecure while staying here. The room was filthy (stains on the chairs and walls).
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Dirtiness everywhere Hotel is not clean at all. I had to change 3 rooms in two days because of flies in the rooms
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Terrible all around No one at front desk for late check in, then clerk was really rude, the non-smoking room stunk, the toilet was leaking, they were rude when I called to notify them, they said they would get back to me and never did, then thy were rude when I had them change my room.. Horrible experience!
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Additionally, I will retrain our staff to ensure that each guest receives professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a bett... read more
Not a hotel,, an apartment Lobby desk was seldom occupied. Mattress was bottom of the line,, not much padding. Bottom sheet was not fitted,, one rollover and the bottom sheet was out of place. I won't stay at this chain again.
Business response:
I appreciate you bringing your experience to our attention. Please accept our apologies that your stay was not to your expectations. To uphold our company's high standards, we will ensure that we have the proper sheets on our beds moving forward as well as making sure we are responding to guest needs in a timely manner. Your feedback is very important to us, so thank you for sharing.
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.