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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location going downhill. Disappointed in one of my favorite locations. Room maintenance was past due, roaches in the room, and the breakfast wasn't much to speak of anymore.
Business response:
I appreciate you bringing your experience to our attention. Please accept our apologies on the condition of your room. It is sad to read you were disappointed in our hotel since we normally meet your expectations. To remedy this, we will work closely with our staff to better maintain our hotel and assist guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
I recommend this hotel. I stay here often. This room 224, had mildew in the shower Caulking. The light bulb was out in the restroom area.
Business response:
Thank you for taking the time to share your experience. I am pleased you would recommend our hotel and that you stay often, however, please accept our apologies on the issues in the bathroom, which will be addressed by our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Better Every Visit My boyfriend and I return to this hotel periodically as it was the first place we stayed after becoming a couple. Staff is always pleasant & eager to assist. Common areas & rooms are exceptionally clean. Plenty of parking. Quiet & peaceful. Well worth the price & drive to North Austin.
Awesome hotel for the price Simply amazing, I love staying at this Extended Stay. The two young ladies who work the front desk in the mornings make you feel so comfortable and at ease. So helpful and friendly.
Business response:
Thank you so much for sharing your experience with us. It's great to hear that you had a great stay with us. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
1. bathroom door for Rm 350 is stuck= needs to shave some wood from the bottom so that it will close! 2. bathroom toilet did not turn off and stayed on after flush- probably needs new suction bulb in water. 3. Reception desk person in eve (Ben?) was very helpful and accommodating
Hotel was overbooked and we were lucky to get the last room and only because we called to confirm a late arrival. The room was not set up in the kitchen and did not even have a coffee pot.
Great hotel with good location
Business response:
Thank you so much for giving us such a great review. My staff and I work very hard to make sure every guest is happy with their stay and it makes my day that we were able to do that for you! Thank you again for taking the time to do the survey, it mean a lot to us. We look forward to seeing you on your next visit to Austin.
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 4.1 star rating with 963 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.