This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth it. We unfortunately decided to visit Austin the weekend Taylor Swift's concert happened, so most hotels were booked. We thought we'd give this one a try since there wasn't much available and were disappointed. First, the rooms look outdated, there was blood on the sheets, pillow case, bathroom wall and toilet. The toilet had a really strong pee smell. The bathtub was dirty. I won't be staying here again. I expected more for the price. We didn't get to try the breakfast, we ate somewhere else.
Business response:
Thank you for taking the time to write a review. We here at ESA take every guest response seriously and really appreciate your feedback. Please know that we take your concerns very seriously, I have shown my housekeeping staff your survey and let them know that this is unacceptable. I just want you to know that this is not the norm for us and it is very upsetting. I sincerely hope that you will give us another opportunity to show the positive changes we are making; please consider staying here again on your next visit to the... read more
Not a fan The continental breakfast was pretty bad - the packaged muffins were terrible. No fruit or protein was offered. The toilet paper was cheap and rough.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that our grab-and-go breakfast was not stocked and not to your liking. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Customer Services Was no a good experience, because I did two rooms reservation , when Arrived to the Hotel w my family, the hotel staff informed me that Expedia over booked the hotel, and now They can't give us 2 rooms, the availability was just for 1 room. We booked the hotel more than 1 week ago, they can't find another facility because all of them was full too!! The only option was stay in 1 room with a family of 5 . ( 4 adults and 1 child. Very disappointed.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your second reservation was overbooked . Please accept my apology. As this hotel’s manager, I can assure you that I have spoken to our revenue manager to ensure your experience is not repeated. Thank you for sharing your experience with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Hotel comodo La habitación es cómoda aunque solo realizan aseo a la habitación cada ocho dias
One night only I stayed only one night and it was worth the money.
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 4.1 star rating with 963 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.