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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Juan, thank you for your 4-star rating. I am glad your overall visit was an enjoyable one. We value your feedback and hope to see you soon at Extended Stay America - Austin - Northwest - Research Park. Sincerely, General Manager
Nice room, but the rest of the experience lacked Pros: Room was nice, bed was comfortable! Cons: No coffee maker in the room. Continental Breakfast was a joke! The few choices offered were all pre-packaged, vending-machine fair. Only hot drinks, no juice or milk. To me, they might as well not offered it at all.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
dirty carpets
Business response:
Thank you for choosing Extended Stay America - Austin - Northwest - Research Park and for letting us know you had a pleasant time with us. I have also shared your concern with my housekeeping team to improve our service going forward. We hope to have an opportunity to have you as our guest again soon. Sincerely, General Manager
Business response:
Thank you for taking the time to share your kind rating about your stay with us. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope Extended Stay America - Austin - Northwest - Research Park will be your first choice every time you visit this area. Sincerely, General Manager
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Austin - Northwest - Research Park. Sincerely, General Manager
Super friendly staff and clean comfy rooms The staff are extremely cool and very friendly! The front desk clerk Jen checked us in and went out of her way to make sure our stay was great! The room was very clean and cozy! They do a nice job of keeping the hotel inside and out clean and up to date! All the staff and housekeepers do a great job . Keep up the good work. I definitely will be coming bk to stay here again.
Business response:
Yolanda, we love to receive feedback on how we are doing, so thank you for sharing your kind comments about your experience at Extended Stay America - Austin - Northwest - Research Park. We are so glad to read that you loved your clean room and our friendly associates who made your stay a memorable one. I will be sure to share your compliments with my team, especially with Jen, for a job well done. It was great to have you here, and we look forward to your next stay with us soon. Sincerely, General Manager
Gets the job done Meets all the needs so I can get what I need done.
Business response:
Thanks for your feedback. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so we appreciate you recognizing our team’s efforts. We value your business and hope to welcome you back soon. Sincerely, General Manager
Good for the price The hotel was good for the price. My husband & I were out on the town most of the day, so the hotel was just a place to sleep. We didn't use many of the accommodations. I liked that the parking was free, other places charge per night to house your car! We didn't use the pool. We didn't have any problems with the elevator. (We have stayed at ones where it would be down 3 out of the 4 days we were there.) The Wifi worked fine. They did have some new staff, & one night when we went down to get some bowls & sp... read more
Business response:
Amanda, we appreciate you taking the time to write a review about your stay at Extended Stay America - Austin - Northwest - Research Park. We are happy to read liked our facilities and the value we offer. That being said, we apologize for the behavior of one of the associates, and thank you for bringing this to my attention. I will share your concern with him. I hope we have the pleasure of hosting you and your husband again soon. Sincerely, General Manager
The room was a bit dusty and dirty the doors in the hotel had a lot of fingerprints and it just look like a dirty hotel but the people in there were nice but when you called guest services sometimes nobody would be available to answer...wouldnt recommend no...
Business response:
I apologize for the disappointing stay you had with us. We are sorry for the service and cleanliness issues you encountered. I have shared your feedback with my housekeeping department to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent in our service levels. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,299 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.