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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was great to relax and sleep well.
Business response:
Thank you for sharing your experience with us. I am pleased you were able to relax at our hotel. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Old hotel This hotel is conveniently located, but it is an older facility. They indicate that there is "free breakfast" but in the hotel it is called a "Grab 'N Go" breakfast meaning that there is no real food, just fruit and such. This particular hotel has numerous permanent guests that roam the halls, with noisy children running amok. When we were there, there was only one desk clerk and one maid for the entire hotel.
Business response:
I appreciate you taking the time to write a review. I'm glad to see our location was most suitable during your stay, however, it is disappointing that the condition of our hotel and lack of customer service could have been better. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
I Love This Hotel - It is always clesn, great condition and staff is friendly.
Business response:
Thank you for sharing your experience. I am pleased you valued the condition of your room as well as our welcoming staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Gave it a regrettable chance The room smelled like covered cigarette smoke. The microwave blew out. There were finishes that were falling apart. This chain is on the lower end, and I know that, but this specific one was falling apart at the seams. Great staff.
Business response:
Thank you for the feedback about your stay at our hotel. Your comments in regards to our wonderful staff are much appreciated; yet, I was disheartened to read about the room odor. Your comments were reviewed by the staff, and we will deodorize the room to make sure your experience is not repeated. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Bring your own plates Tried to cook dinner hotel didn't have adequate dishes. .ie plates. Under staffed.
Business response:
Thank you for your recent review of your stay. Please accept our apologies for the issues you experienced with our service and amenities. In response to your feedback, I am going to order more dishes so we will have adequate items for our guests upon request. I will also make sure we are responding to guest needs in a timely manner. I really appreciate you bringing this to our attention. We hope you will give us the opportunity to provide you with a better stay the next time you're in the area.
Extended stay was marginally comfortable. We were disappointed in that the room only completely cleaned one time while staying 26 days. The other times were partial cleanings, not changing the beds, cleaning the toilet, etc. The decor is seriously drab. When you are staying somewhere an extended time, you do not want to look at brown carpet and deep yellow walls all the time. Some bright colors would be nice!!! The couch in our room needs to be replaced and the bed was very hard.
Business response:
Thank you so much for posting a review of our property. We appreciate you letting us know that the room cleanliness needed attention. We are sorry for this issue, but are happy to read that we provided you with a great stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 4.1 star rating with 963 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.