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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gets the job done Meets all the needs so I can get what I need done.
Business response:
Thanks for your feedback. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so we appreciate you recognizing our team’s efforts. We value your business and hope to welcome you back soon. Sincerely, General Manager
Good for the price The hotel was good for the price. My husband & I were out on the town most of the day, so the hotel was just a place to sleep. We didn't use many of the accommodations. I liked that the parking was free, other places charge per night to house your car! We didn't use the pool. We didn't have any problems with the elevator. (We have stayed at ones where it would be down 3 out of the 4 days we were there.) The Wifi worked fine. They did have some new staff, & one night when we went down to get some bowls & sp... read more
Business response:
Amanda, we appreciate you taking the time to write a review about your stay at Extended Stay America - Austin - Northwest - Research Park. We are happy to read liked our facilities and the value we offer. That being said, we apologize for the behavior of one of the associates, and thank you for bringing this to my attention. I will share your concern with him. I hope we have the pleasure of hosting you and your husband again soon. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Austin - Northwest - Research Park. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Business response:
John, thank you for your stay at Extended Stay America - Austin - Northwest - Research Park and for your four-star rating. We are happy your overall experience with us was a pleasant one. We hope to see you again soon. Sincerely, General Manager
Business response:
Christopher, thank you so much for the terrific rating regarding your visit to Extended Stay America - Austin - Northwest - Research Park. Making sure that each guest's stay is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, General Manager
Business response:
Wow - Charise, thanks for the wonderful rating. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Austin - Northwest - Research Park. Sincerely, General Manager
They upgraded me from a double room to a king suit it was very nice the only thing was they need to vacuum the floors .
Business response:
Mackey, many thanks for sharing your wonderful experience at Extended Stay America - Austin - Northwest - Research Park. We are delighted to know you loved your upgrade and were satisfied with all that we have to offer. We appreciate your observation and have shared it with my housekeeping team. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Good value for the money. They apparently only service the rooms once a week so towels have to be hung up to dry and if you need the bed made before you get in you have to do it yourself. Clean and liveable but not a Hyatt if that is what you are looking for. Breakfast was coffee, packaged muffins, breakfast bars and I think packaged oatmeal (I didn't sample it) and they offered a grabngo. Great location for our needs.
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.