This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awesome hotel for the price Simply amazing, I love staying at this Extended Stay. The two young ladies who work the front desk in the mornings make you feel so comfortable and at ease. So helpful and friendly.
Business response:
Thank you so much for sharing your experience with us. It's great to hear that you had a great stay with us. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
1. bathroom door for Rm 350 is stuck= needs to shave some wood from the bottom so that it will close! 2. bathroom toilet did not turn off and stayed on after flush- probably needs new suction bulb in water. 3. Reception desk person in eve (Ben?) was very helpful and accommodating
Great hotel with good location
Business response:
Thank you so much for giving us such a great review. My staff and I work very hard to make sure every guest is happy with their stay and it makes my day that we were able to do that for you! Thank you again for taking the time to do the survey, it mean a lot to us. We look forward to seeing you on your next visit to Austin.
Hotel was overbooked and we were lucky to get the last room and only because we called to confirm a late arrival. The room was not set up in the kitchen and did not even have a coffee pot.
Not worth it. We unfortunately decided to visit Austin the weekend Taylor Swift's concert happened, so most hotels were booked. We thought we'd give this one a try since there wasn't much available and were disappointed. First, the rooms look outdated, there was blood on the sheets, pillow case, bathroom wall and toilet. The toilet had a really strong pee smell. The bathtub was dirty. I won't be staying here again. I expected more for the price. We didn't get to try the breakfast, we ate somewhere else.
Business response:
Thank you for taking the time to write a review. We here at ESA take every guest response seriously and really appreciate your feedback. Please know that we take your concerns very seriously, I have shown my housekeeping staff your survey and let them know that this is unacceptable. I just want you to know that this is not the norm for us and it is very upsetting. I sincerely hope that you will give us another opportunity to show the positive changes we are making; please consider staying here again on your next visit to the... read more
Not a fan The continental breakfast was pretty bad - the packaged muffins were terrible. No fruit or protein was offered. The toilet paper was cheap and rough.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that our grab-and-go breakfast was not stocked and not to your liking. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,299 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.