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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel comodo La habitación es cómoda aunque solo realizan aseo a la habitación cada ocho dias
One night only I stayed only one night and it was worth the money.
It was great to relax and sleep well.
Business response:
Thank you for sharing your experience with us. I am pleased you were able to relax at our hotel. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Old hotel This hotel is conveniently located, but it is an older facility. They indicate that there is "free breakfast" but in the hotel it is called a "Grab 'N Go" breakfast meaning that there is no real food, just fruit and such. This particular hotel has numerous permanent guests that roam the halls, with noisy children running amok. When we were there, there was only one desk clerk and one maid for the entire hotel.
Business response:
I appreciate you taking the time to write a review. I'm glad to see our location was most suitable during your stay, however, it is disappointing that the condition of our hotel and lack of customer service could have been better. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Customer Services Was no a good experience, because I did two rooms reservation , when Arrived to the Hotel w my family, the hotel staff informed me that Expedia over booked the hotel, and now They can't give us 2 rooms, the availability was just for 1 room. We booked the hotel more than 1 week ago, they can't find another facility because all of them was full too!! The only option was stay in 1 room with a family of 5 . ( 4 adults and 1 child. Very disappointed.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your second reservation was overbooked . Please accept my apology. As this hotel’s manager, I can assure you that I have spoken to our revenue manager to ensure your experience is not repeated. Thank you for sharing your experience with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,299 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.