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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was walking to the front desk for some necessities and over heard a couple fighting. You could hear someone chamber a gun and a man saying "oh so you're going to kill me b**ch" then sounded like he tossed her across the room. Crazy. Also, there are pitbulls being walked around with NO LEASH. Cops are in and out of this area. The breakfast is grab and go. Only consist of muffins, bars, and oatmeal. The rooms are half cleaned. Roaches crawl from out of the drains. Hallways smell like marijuana and cigarette smoke. Paint is c... read more
Business response:
Dear Embrya, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Manage... read more
Convenient location to the Domain. The room left a lot to be desired, bugs in the shower, clogged toilet, vinyl flooring coming up, water pipes when someone showers in next room sound like a freight train. I would gladly pay the extra $25 for a better room elsewhere.
Business response:
Dear Ryan, We love knowing how pleased you were with our convenient location and appreciated the easy access to the Domain. However, we apologize for the disturbances you reported and assure you we will do everything possible. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. Also, we take noise concerns seriously and would like to let you know for future visits; our front de... read more
No water pressure in the shower.
Business response:
Dear Sara, Thank you for choosing us. It is glad you had a satisfactory stay, and we apologize for not meeting all your expectations. Our maintenance team is attending to the mentioned issue. Our front desk team is available to listen to your needs 24 x 7. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Avoid this place! Very sketchy place. You would have to call on the phone to get someone to show up at the front desk. Homeless people wandered in and out of the place. Worn out/stained carpet, leaky toilet, screens missing on windows, natty looking blanket, mediocre bed. Breakfast was prepackaged muffins and cereal bars.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Sin... read more
The room was filthy smelled of urin and the electrical wires were exposed. The bed was broken and on the floor
Business response:
Dear TY, Thank you for taking the time to review your stay with us. We apologize for the unacceptable conditions you encountered in your room. Your experience does not meet our standards of cleanliness and maintenance. We're taking immediate action to address these issues with our housekeeping and maintenance teams to ensure they are resolved promptly. We deeply value your feedback, and we're committed to rectifying these concerns. If you reconsider, we'd appreciate the opportunity to provide you with a more comfortable and ... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.