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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient location to the Domain. The room left a lot to be desired, bugs in the shower, clogged toilet, vinyl flooring coming up, water pipes when someone showers in next room sound like a freight train. I would gladly pay the extra $25 for a better room elsewhere.
Business response:
Dear Ryan, We love knowing how pleased you were with our convenient location and appreciated the easy access to the Domain. However, we apologize for the disturbances you reported and assure you we will do everything possible. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. Also, we take noise concerns seriously and would like to let you know for future visits; our front de... read more
No water pressure in the shower.
Business response:
Dear Sara, Thank you for choosing us. It is glad you had a satisfactory stay, and we apologize for not meeting all your expectations. Our maintenance team is attending to the mentioned issue. Our front desk team is available to listen to your needs 24 x 7. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Avoid this place! Very sketchy place. You would have to call on the phone to get someone to show up at the front desk. Homeless people wandered in and out of the place. Worn out/stained carpet, leaky toilet, screens missing on windows, natty looking blanket, mediocre bed. Breakfast was prepackaged muffins and cereal bars.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Sin... read more
The room was filthy smelled of urin and the electrical wires were exposed. The bed was broken and on the floor
Business response:
Dear TY, Thank you for taking the time to review your stay with us. We apologize for the unacceptable conditions you encountered in your room. Your experience does not meet our standards of cleanliness and maintenance. We're taking immediate action to address these issues with our housekeeping and maintenance teams to ensure they are resolved promptly. We deeply value your feedback, and we're committed to rectifying these concerns. If you reconsider, we'd appreciate the opportunity to provide you with a more comfortable and ... read more
Nobody at the check in counter. Breakfast was almost non-existent. The transgender staff person grossed me out. Homeless people lingered on the grounds around the hotel. Lamps on either side of bed didn't work. Wear and tear and disrepair of facilities was obvious throughout.
Business response:
Dear JEROME, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
I check in and the key not working I went to her she’s so disrespect and yelling said I’m busy now I said this how you guys treat customers by yelling I’ll make sure to review your hotel
Business response:
Dear Ritha, Thank you for your recent stay and comments. We are sorry about the issues with the key and, more so, how our staff handled it. Please accept our apologies for the less-than-positive experience with our front desk associates. We have shared your concerns properly so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide every guest.Sincerely,Hotel Management
Very Dirty.
Business response:
Dear Guest, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to cleanliness very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels.Sincerely,Hotel M... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,299 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.