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Extended Stay America - Austin - Round Rock - South
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
16950 N. Interstate Hwy. 35, Austin, TX, 78728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel staffs are awesome. Very kind and friendly. But room is a little dirty. I found someone's hair on the floor. And I slipped in the bathroom, had my left arm twisted. Be careful!
Business response:
Thank you for taking the time to share your experience. I am glad to see you were well accommodated by our staff, but please accept our apologies on the cleanliness issue in your bathroom. This will be addressed with our housekeeping staff. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Upon arrival check in was easy and the staff were helpful. When we got checked into our first room it was very dirty dust on the counters, Dirt on the carpet and remains left in the toilet. After being moved to a different room. It was a little cleaner the A/C unit had dust hanging off of it and the toilet again had stains and some remains of a prior occupant. Wont stay here again.
Horrible television reception The television reception was horrible. After a long day I wanted to relax and watch TV but it was unwatchable. I let the front desk know on my way to dinner but when I returned there was no improvement. I tried to call the front desk but the phone didn't work.
Had a plumbing problem in the our room, had to move us to 2 single rooms, which was understandable, but when I got back to my "new" in the afternoon, room was empty and my personal belongs were gone. Management had no explanation as to what happened and located my personal belongs and returned tie me.
Business response:
Thank you for taking the time to share your experience. I am surprised and disappointed about the issue with your rooms. Our staff will be addressed to better communicate issues with guests. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
It was ok. Room was clean but hallway needed to be vacuumed
Clean, safe, good bang for your buck
Cleanliness Trash can was still full from previous occupant. Wash rags were stuffed in an opening in the ceiling.
Frequently asked questions about Extended Stay America - Austin - Round Rock - South
How is Extended Stay America - Austin - Round Rock - South rated?
Extended Stay America - Austin - Round Rock - South has a 4.3 star rating with 1,043 reviews.
When is Extended Stay America - Austin - Round Rock - South open?
Extended Stay America - Austin - Round Rock - South is open now. It will close tomorrow at 12:00 a.m.