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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Because the location of the hotel, you should have option to eat there, like cold sandwich or salada in a vending machine, and and ice machine. Maybe add fruit for the morning coffee. But the staff also the room was good.
Carpet was coming up, sink had debris, and the tables were not wiped down properly. Shower was not working properly. The lock on the door also did not work properly. The main lock and the latch did work but not the inside lock.
Business response:
Dear Kalena, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service alongside well-maintained, comfortable accommodations to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your comments about the overall cleanliness and the door lock have been noted. On your future v... read more
Convenient
Business response:
Dear Sergio, Thank you for choosing Extended Stay America! We’re glad you found your stay convenient and comfortable. Our team strives to make every guest’s experience smooth and enjoyable, so your feedback is very important to us. We truly appreciate you taking the time to share your thoughts and hope to have the opportunity to welcome you back soon for another pleasant stay. Sincerely, Hotel Management
Good
Good, clean property
Business response:
Dear Ahsan, Thank you for posting a review so other travelers can see what makes us an excellent choice when visiting the city! It's so nice to hear how much you enjoyed your time at Extended Stay America, and we are happy you were impressed with our service, suites, and amenities. It was a pleasure hosting your visit, and we look forward to your return! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.