Extended Stay America - Austin - Southwest

Business response:

Dear Guest, Thank you for staying with Extended Stay America and for taking the time to share your kind feedback. We’re delighted to know your stay met your expectations and that both our team’s hospitality and the overall cleanliness made a positive impression. Providing a welcoming atmosphere and a well-maintained environment for our guests is always our priority, and it’s terrific to see that reflected in your experience. We look forward to the pleasure of welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, It is delightful to know you had a great experience at Extended Stay America. We are pleased to know that your late-night arrival was met with attentive service and an efficient check-in process. Our team strives to provide a smooth and welcoming experience for guests at any hour, especially after long travel days, so your thoughtful comments are truly appreciated. Your feedback will be shared with the team, and we hope to have the pleasure of welcoming you again for another enjoyable stay in the future. Sincerel... read more

Business response:

Dear Guest, We regret that your experience fell short of what you should have received. We’re sorry that the limited in-room amenities and the elevator being out of service affected the ease and convenience of your stay, as these elements play an important role in overall comfort. The setup of the breakfast area and the absence of certain expected features have been noted internally as we review how we present and maintain these offerings for guests. We appreciate you bringing this to our attention and hope you will consider... read more