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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was just ok. But liveable. There was no shower curtain, no dishes , no cook ware and house keeping told me they charge $10 to clean the room unless I am there for at least 2 weeks...
Business response:
Dear Guest, We are sorry to hear that certain aspects of your stay did not meet expectations. Please accept our apologies for the missing shower curtain and the absence of dishes and cookware in your room. Our front desk is always there to make available these items upon request, and we regret if this was not clearly communicated. Regarding housekeeping, we apologize for any confusion about our cleaning policy and associated charges. Your comments have been shared with our team to ensure better communication and service movi... read more
It was ok for our visit. The staff was great especially the maintenance man who replace the refrigerator in our room.
Business response:
Dear Guest, Thank you for sharing your experience at Extended Stay America. We are pleased to know your stay was satisfactory and truly appreciate your kind words about our staff. It is wonderful to hear that our maintenance team member was able to assist promptly by replacing the refrigerator in your room. Feedback like yours motivates our team to continue delivering helpful and attentive service to every guest. We value your comments and hope to provide you with an even better stay during your next visit. Sincerely Hotel M... read more
This is an older hotel, No coffee equipment in the rooms, you have to ask for kitchen equipment from front desk, there is no workout/weight room. No hot breakfast. This hotel seems to be in an area that most restaurants won't deliver to. Staff was very nice and friendly. Check in time did not take a very long time. It was very simple to get checked in. Al-in-all, I rate this with 3 stars only because there were no coffee makers in the rooms there was no hot breakfast and had no weight room to workout.
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We’re delighted to know that you found our staff friendly and your check-in experience smooth and efficient. We truly appreciate your honesty regarding the amenities. Please know, kitchen equipment is available upon request for added flexibility. We apologize for the lack of coffee makers, hot breakfast, and fitness room, and we value your suggestions for improvement. Your insights help us serve our guests better. We sincerely hope to welcome you back soon for an even... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,306 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.