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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Their no amenities coffee maker . Breakfast down stairs , elevator broken , good pra
The room was just ok. But liveable. There was no shower curtain, no dishes , no cook ware and house keeping told me they charge $10 to clean the room unless I am there for at least 2 weeks...
Business response:
Dear Guest, We are sorry to hear that certain aspects of your stay did not meet expectations. Please accept our apologies for the missing shower curtain and the absence of dishes and cookware in your room. Our front desk is always there to make available these items upon request, and we regret if this was not clearly communicated. Regarding housekeeping, we apologize for any confusion about our cleaning policy and associated charges. Your comments have been shared with our team to ensure better communication and service movi... read more
It was ok for our visit. The staff was great especially the maintenance man who replace the refrigerator in our room.
Business response:
Dear Guest, Thank you for sharing your experience at Extended Stay America. We are pleased to know your stay was satisfactory and truly appreciate your kind words about our staff. It is wonderful to hear that our maintenance team member was able to assist promptly by replacing the refrigerator in your room. Feedback like yours motivates our team to continue delivering helpful and attentive service to every guest. We value your comments and hope to provide you with an even better stay during your next visit. Sincerely Hotel M... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,322 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.