Extended Stay America - Austin - Southwest

Business response:

Dear Jacqueline, We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking the time out of your busy day to recognize our efforts. It was our pleasure to host your visit, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Dear Cinthya, Thank you for your feedback. We appreciate you sharing your experience with us. We’re glad to hear that you found the hotel to be good, but we also recognize there are areas where we can improve. We apologize for any inconvenience caused by the hallway odor and the lack of alternative sweeteners for coffee. Your feedback is valuable, and we will take it into consideration as we continue to work on enhancing our guest experience. We hope to welcome you back in the future and provide an even better stay. Sincerel... read more

Business response:

Dear Cameron, We are glad to hear you had a pleasant experience with us overall. We aim to provide a satisfying visit for every guest and are delighted to know we succeeded. It was lovely hosting you here at Extended Stay America. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Guest, We're glad you enjoyed a good night's sleep in our quiet rooms! We prioritize providing a peaceful and relaxing stay for all our guests. Thank you for choosing Extended Stay America, and we hope to welcome you back soon! Sincerely, Hotel Management