Extended Stay America - Austin - Southwest

Business response:

Dear Guest, It is delightful to know you had a great experience at Extended Stay America. We are pleased to know that your late-night arrival was met with attentive service and an efficient check-in process. Our team strives to provide a smooth and welcoming experience for guests at any hour, especially after long travel days, so your thoughtful comments are truly appreciated. Your feedback will be shared with the team, and we hope to have the pleasure of welcoming you again for another enjoyable stay in the future. Sincerel... read more

Business response:

Dear Guest, We regret that your experience fell short of what you should have received. We’re sorry that the limited in-room amenities and the elevator being out of service affected the ease and convenience of your stay, as these elements play an important role in overall comfort. The setup of the breakfast area and the absence of certain expected features have been noted internally as we review how we present and maintain these offerings for guests. We appreciate you bringing this to our attention and hope you will consider... read more

Business response:

Dear Guest, We are sorry to hear that certain aspects of your stay did not meet expectations. Please accept our apologies for the missing shower curtain and the absence of dishes and cookware in your room. Our front desk is always there to make available these items upon request, and we regret if this was not clearly communicated. Regarding housekeeping, we apologize for any confusion about our cleaning policy and associated charges. Your comments have been shared with our team to ensure better communication and service movi... read more