This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is an older hotel, No coffee equipment in the rooms, you have to ask for kitchen equipment from front desk, there is no workout/weight room. No hot breakfast. This hotel seems to be in an area that most restaurants won't deliver to. Staff was very nice and friendly. Check in time did not take a very long time. It was very simple to get checked in. Al-in-all, I rate this with 3 stars only because there were no coffee makers in the rooms there was no hot breakfast and had no weight room to workout.
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We’re delighted to know that you found our staff friendly and your check-in experience smooth and efficient. We truly appreciate your honesty regarding the amenities. Please know, kitchen equipment is available upon request for added flexibility. We apologize for the lack of coffee makers, hot breakfast, and fitness room, and we value your suggestions for improvement. Your insights help us serve our guests better. We sincerely hope to welcome you back soon for an even... read more
Friendly staff, clean room, and decent for the price
The people here were really helpful. The area is very convenient and quiet. They did provide a breakfast, albeit very basic. The furniture here shows some wear and tear, but basically still solid. The only actual issue I ran into was the hot water boiler for the building shut down the night I stayed here, and I had to take a cold shower. Not the end of the world, just a little inconvenient.
Business response:
Dear Guest, Thank you for sharing your thoughtful feedback. We’re delighted to know you appreciated our helpful team, convenient and quiet location, and overall comfort during your stay. We apologize for the inconvenience caused by the temporary hot water issue and truly appreciate your understanding. Our maintenance team has addressed the problem to prevent it from happening again. Your kind words about our service and property mean a lot to us, and we’re glad you had an overall positive experience at Extended Stay America.... read more
Because the location of the hotel, you should have option to eat there, like cold sandwich or salada in a vending machine, and and ice machine. Maybe add fruit for the morning coffee. But the staff also the room was good.
Carpet was coming up, sink had debris, and the tables were not wiped down properly. Shower was not working properly. The lock on the door also did not work properly. The main lock and the latch did work but not the inside lock.
Business response:
Dear Kalena, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service alongside well-maintained, comfortable accommodations to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your comments about the overall cleanliness and the door lock have been noted. On your future v... read more
Convenient
Business response:
Dear Sergio, Thank you for choosing Extended Stay America! We’re glad you found your stay convenient and comfortable. Our team strives to make every guest’s experience smooth and enjoyable, so your feedback is very important to us. We truly appreciate you taking the time to share your thoughts and hope to have the opportunity to welcome you back soon for another pleasant stay. Sincerely, Hotel Management
Good
Good, clean property
Business response:
Dear Ahsan, Thank you for posting a review so other travelers can see what makes us an excellent choice when visiting the city! It's so nice to hear how much you enjoyed your time at Extended Stay America, and we are happy you were impressed with our service, suites, and amenities. It was a pleasure hosting your visit, and we look forward to your return! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,277 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.