Extended Stay America - Austin - Southwest

Business response:

Dear Dalia, It was a pleasure having you at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met your expectations! We hope you will revisit us the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Jacqueline, We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking the time out of your busy day to recognize our efforts. It was our pleasure to host your visit, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Dear Cinthya, Thank you for your feedback. We appreciate you sharing your experience with us. We’re glad to hear that you found the hotel to be good, but we also recognize there are areas where we can improve. We apologize for any inconvenience caused by the hallway odor and the lack of alternative sweeteners for coffee. Your feedback is valuable, and we will take it into consideration as we continue to work on enhancing our guest experience. We hope to welcome you back in the future and provide an even better stay. Sincerel... read more

Business response:

Dear Cameron, We are glad to hear you had a pleasant experience with us overall. We aim to provide a satisfying visit for every guest and are delighted to know we succeeded. It was lovely hosting you here at Extended Stay America. We look forward to welcoming you back soon! Sincerely, Hotel Management