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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nightmare Dirty room and a water leak. This place has gone downhill since it first opened. Poorly constructed or poorly maintained. Regardless, avoid at all costs.
Business response:
Thank you for the feedback about your stay at our hotel. Your comments in regards to our staff are much appreciated; yet, I was disheartened to read in regards to the concerns about the accommodations. I will be working closely with our Maintenance Engineer to ensure to uphold our company's high standards for future guests. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area
Dirty room, no coffee maker or even cups
Business response:
Thank you for providing us with details about your stay. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. We will coach our team to provide better service and a clean room in the future. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
Gross!!!! This room was the worst I ever booked on this site. The bedspreads were so thin, you could see through them. The furniture was so old and dirty, it looked like someone locked the door in 1960 an gave me the key in 2016! There was thick gross dirt and grunge on the phone handset and cradle. the beds were full size only but the room said it held 4 adults! No way! Nastiest place I've ever seen for 160.00 per night!
Business response:
Thank you for taking the time to complete a survey regarding your recent stay at Extended Stay America. I do apologize that the hotel did not meet with your expectations. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Needs attention it was kinda dirty, could walk around because man down below kept complaining about noise
Business response:
The staff and I read your comments about your stay with us. I am so sorry to hear about your experience during your stay. Please accept our apologies. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're... read more
Would not recommend this hotel. Room was not stocked with any kitchen items like utensils, plates, cups, etc...despite having a full kitchen included. Maid service was only offered for additional fee. Continental breakfast was ridiculous. It was cheap granola bars and luke warm coffee. Nothing more, despite advertising a diverse selection of items. Worst part of the stay is when a hotel employee let himself into our room around 8pm on the first night, for no apparent reason, while we were getting dressed for dinner. He did... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience during your stay. As for the concern about the kitchenware, they are no longer stored in the rooms; however we offer to personally deliver to your room upon request. I apologize that this was not discussed during the check-in process. I have met with the staff to ensure that this is not repeated. I greatly appreciate you bringing this to our attention.... read more
The beds are very uncomfortable and the a.c. was loud. Unlike most extended stays I've used in the past there were no kitchen items in the room. You had to request things like a coffee maker or cups if you needed them.
Business response:
Thank you for providing us with details about your stay. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. Extended Stay America hotels now no longer store the kitchenware in the rooms. This is to help ensure that all the items are sanitized and allows you to personalize your own kitchen. Which our guest service team are more than happy to deliver upon request. Thanks to... read more
Bad hotel The hotel put us on fourth floor. We requested non smoking room was told that one half of rooms on floor were smoking and that we were on side that was non smoking. The hall and room smelled smoky and the room smelled musty from air conditioning condensation on the carpet. The shower water pressure was almost non existent. The elevator needed a good cleaning on the floor. Will never stay there again.
Business response:
I appreciate you taking the time to write a review of your experience with us. I was disheartened to read about your experience during your stay. Please accept our apologies. In response to your feedback, our Maintenance Engineer has resolved the concerns about the a/c unit. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience."
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.