Extended Stay America - Austin - Southwest

Anonymous 

on Expedia

9 years ago

Low budget place One elevated is broken (apparently for a long time.) The buttons for the other elevator are held on with duct tape-really! Just pass the "grab and go breakfast" by--granola bars and coffee. 

Rafal 

on Expedia

9 years ago

Dirty budget hotel Poor budget hotel. Stains on the bathroom counter, refrigerator doors were covered with something dirty although the front clerk said they were stains. Etched graffiti in elevator doors. Half of the elevator buttons were non functional. 

alex 

on Expedia

9 years ago

Basic hotel This is a hotel with very basic stuff. There's no closet with closure so they install some wire shelves and put a curtain to cover it. Interestingly there's no hanger. The kitchen does come handy but no plate, no silverware so I am not sure how useful it is. 

Robert 

on Expedia

9 years ago

find another place to stay We stayed here a few years back and seemed to have an acceptable stay. This time however was different. They did allow us to check into one of our two rooms before 3 o'clock. That was helpful, but the rooms were dirty had broken cloths bars and for some reason all of our windows were unlocked. The rooms didn't even have a hair dryer in them. Finally it's a good thing there was an Chic Fil a and a Whataburger close so we could get some breakfast because there wasn't anything but a limited coffee bar... read more

Bob 

on Expedia

9 years ago

Do Not Stay at this Motel! I opened up the door to my room and there was already someone in the room. It was a mess. I could have been shot! "Continental Breakfast" consisted of coffee, granola bar, muffin in a bag, and apple! 

Ernie 

on Expedia

9 years ago

Not a good showing I had reserved two rooms for three nights. Upon arrival we were given the two rooms, 210 and 212. Both rooms were not cleaned at all. Towels on the floor, beds not made, trash in trash cans, some hygienic issues in the bathroom and a window that was not able to be closed. The staff told me that supposedly the cleaning crew had missed one room and the other was not even tracked as needing a cleaning. I was issued another room, 106, and upon opening the door was met with an incredibly bad smell that I what I... read more

tim 

on Expedia

9 years ago

weekend visit The floor was dirty. The carpet had stuff on it. That I walked on barefoot. Refrigerator door was dirty. When I asked for clean towels and to have the room picked up midway thru my stay they requested 10.00 dollars. The entire facility smells like a cigarette. 

Anonymous 

on Expedia

9 years ago

Nauseous We had reserved a King Suite. We were told they were sold out and we'd have to take a room with two queens. So much for Romance! We did get a discount because of this. The lights and plugs wouldn't work on the bedside wall, so we were partially "in the dark"! People in other rooms were cooking foul smelling things that made us nauseous. Will not return. Don't recommend!