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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
pay extra to stay somewhere else checked in late. people/employees friendly. bathroom dirty, bed hard. wi-fi slow
Bed was uncomfortable. If bed is no good, then stay is no good. Urine stains on toilet. Staff took care of it reasonably quick.
Filthy hotel I saw 5 cockroaches in a 3 day period. The carpets are old and dirty. The bathroom and towels had hair from previous guest. The service was terrible. The hotel didn't have availability for a family member that had made a reservation for a non-smoking room through Expedia. Worst hotel I have ever stayed at.
Horrible Title says it all the room was filthy and the staff lazy and rude I'd like my money back
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will retrain our staff to ensure we provide each guest with a comfortable stay and great customer service. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your exp... read more
TERRIBLE SERVICE WILL NEVER EVER BOOK A RESERVATION AT AN EXTENTED STAY AMERICA AGAIN
Should be on Hotel Impossible tv show disappointing
Ok The check in process was fine they were training a new person so it took longer but that ok. Going to the room one elevator was not working. The hallway smelled of smokers. Once in the room there was garbage under the sink in the kitchen. There were no dishes in the room not even a paper cup. Yes I could go to the front desk to get dishes, why should I they should be in the room. No coffee pot in room because they offer that in the lobby not good. no housekeeping the whole time of our stay. Fresh towels only if you go to ... read more
Business response:
I appreciate you bringing your experience to our attention. We also strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. For guests staying less than a week and for guests who desire additional housekeeping services, we offer the opportunity to purchase full housekeeping or refresh services fo... read more
Bad morning Bad morning with front desk Stephanie
NOT a complete kitchen The hotel was clean and comfortable and the staff was excellent, but when did Extended Stay stop putting cooking and eating utensils in their units? I can't see how they can call them complete kitchens if you have bring pots and pans, skillets and glasses, cups and plates, and silver/
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.