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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The beds are very uncomfortable and the a.c. was loud. Unlike most extended stays I've used in the past there were no kitchen items in the room. You had to request things like a coffee maker or cups if you needed them.
Business response:
Thank you for providing us with details about your stay. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. Extended Stay America hotels now no longer store the kitchenware in the rooms. This is to help ensure that all the items are sanitized and allows you to personalize your own kitchen. Which our guest service team are more than happy to deliver upon request. Thanks to... read more
Bad hotel The hotel put us on fourth floor. We requested non smoking room was told that one half of rooms on floor were smoking and that we were on side that was non smoking. The hall and room smelled smoky and the room smelled musty from air conditioning condensation on the carpet. The shower water pressure was almost non existent. The elevator needed a good cleaning on the floor. Will never stay there again.
Business response:
I appreciate you taking the time to write a review of your experience with us. I was disheartened to read about your experience during your stay. Please accept our apologies. In response to your feedback, our Maintenance Engineer has resolved the concerns about the a/c unit. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience."
pay extra to stay somewhere else checked in late. people/employees friendly. bathroom dirty, bed hard. wi-fi slow
Bed was uncomfortable. If bed is no good, then stay is no good. Urine stains on toilet. Staff took care of it reasonably quick.
Filthy hotel I saw 5 cockroaches in a 3 day period. The carpets are old and dirty. The bathroom and towels had hair from previous guest. The service was terrible. The hotel didn't have availability for a family member that had made a reservation for a non-smoking room through Expedia. Worst hotel I have ever stayed at.
Horrible Title says it all the room was filthy and the staff lazy and rude I'd like my money back
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will retrain our staff to ensure we provide each guest with a comfortable stay and great customer service. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your exp... read more
TERRIBLE SERVICE WILL NEVER EVER BOOK A RESERVATION AT AN EXTENTED STAY AMERICA AGAIN
Should be on Hotel Impossible tv show disappointing
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,316 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.