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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Immediately checked out and went somewhere else. Hair in sink, on floor and on bed. Smelled musty and like smoke. Busted window at the front. Another guest was requesting to see cameras because someone had been in her room. Absolutely disgusting and shocking they are even open.
Business response:
Dear Kacie, Please accept our apologies for the unacceptable conditions you observed at our hotel. This is not representative of the outstanding accommodations we strive to deliver, and we sincerely regret any frustration caused. Thank you for bringing your observations to our attention so we can address them appropriately and uphold our service standards moving forward. We are wholly committed to restoring your confidence in our hotel and hope to welcome you back in the future.Sincerely,Hotel Management
Never Again We had a tough time from the minute we got there. We had to wait for check-in, the whole place smells like cigarettes, we had a guest on our hall stop us and ask us to bum a cigarette before we got in our room, everything was dated, and most egregiously, the curtains were moldy. There was a pet fee that wasn’t mentioned in the booking, and there was only a coffee bar, no breakfast.
Business response:
Dear ALICE, Thank you for choosing our hotel for your recent stay. We consistently strive to ensure a seamless and exceptional guest experience and sincerely apologize if this did not happen to you. We also regret any confusion stemming from our pet policy. Our commitment to transparency includes communicating all policies on every booking platform, and we acknowledge that this information should have been conveyed during your reservation confirmation and check-in. Your feedback holds immense value for us, and we are dedicat... read more
Seriously? Shower water was luke warm all week. No cooking utensils in the room, No room service for all 4 days. wash machines did not work.--Hotel said it wasn't there issue.no coffee one day-girl working there was too busy on her phone to check. trash in parking lot for 4 days. pot smell all 4 days.this is only half the list.
Business response:
Dear Guest, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. We appreciate you bringing this to our attention as we continually strive to improve. We value you as a guest and would love the opportunity to provide you with the hospitality you deserve, which you have come to expect from our brand. Sincerely,Hotel Management
The staff was rude when registering as they had no rooms available until they were ready after check out. This was at 1 pm and check in time was three pm. They said come back in a little while, We did but still not available until 3 pm. They were just rude about it. They room smelled like smoke thou it was a non smoking facility. The faucet in the kitchen area dripped as did the bathroom faucet. It was reported the second day of a week long stay but never fixed. there was no coffee at 8:30 am and took two attempts before we ... read more
Business response:
Dear Forrest, We deeply regret the inconvenience you encountered during your recent stay with us. Your experience does not align with the high service standards we aim to provide, and we sincerely apologize. We understand your frustration with the delay in room availability and the issues encountered with cleanliness and amenities. We also apologize for your disappointment with our replenishment services, especially during a busy event period. Your feedback has been shared with our team for immediate attention, and we will t... read more
The hotel is in need of upgrading. There was water damage in the wall above the shower head, probably from water leaking on the floor above. The water also never got hot. I had to take quick showers because it only reached a very like warm temperatures. The mattress and pillows also need an upgrade, not very comfortable at all.
Business response:
Dear Gabriel, We apologize for the challenges you experienced during your stay. It's disheartening to read about the issues with the water temperature and the condition of your room. Please know that your feedback is valuable to us, and we will address these concerns with our maintenance team to ensure a more comfortable and relaxing experience for future guests. We hope you'll consider giving us another opportunity to provide you with the outstanding visit you deserve.Sincerely,Hotel Management
No hot water. Reserved for a two bed hotel room & was only given a room with one bed.
Business response:
Dear Nicole, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
No hot water and dirty room
Business response:
Dear Kahli, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Very dirty outside. Took 3 hours to check in.
Business response:
Dear Beverly, Thank you for taking the time to share your experience. We sincerely apologize for the challenges you experienced, the check-in delay, and the cleanliness issue during your stay. Your concerns will be addressed with our team to avoid this from happening again. We appreciate you bringing them to our attention, and we are sorry for any inconvenience caused. We'll use this feedback to improve our services. We value your feedback and hope to regain your trust in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,316 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.