Extended Stay America - Austin - Southwest

Jason 

on Expedia

2 years ago

Homeless hang around the property. Weird chemical smell in the room. No ice machines. 

Maria 

on Expedia

2 years ago

Disgusting and extremely expensive 

Richard 

on Expedia

2 years ago

Will not return! The moment we walked in, we were met with rudeness, pretty much. We arrived in town quite early, so we thought we'd visit with my daughters since they were already there. Although we understand the privacy of patrons when we asked about my daughter, they were rude when my girlfriend needed a restroom and would not help her. Why would we just walk into a random hotel for a restroom?? About 30 minutes before our check-in time, we asked if we can go ahead and check in since we were there, in a rude way, we were... read more

Hayli 

on Expedia

2 years ago

The staff was real friendly and on point. 

David 

on Expedia

2 years ago

It was cheap and had a kitchenette in the room, but me and my gf felt very unsafe and uneasy with all of the homeless and other people loitering around outside the hotel at all hours of the night. I would not recommend this place to anyone, except maybe homeless people. 

alberta 

on Expedia

2 years ago

Showed up after i had already paid for 2 beds and we get to hotel and no beds available 

Emily 

on Expedia

2 years ago

The property is very run down. Paint peeling etc. They have removed everything from the kitchens in the rooms and it has to be checked out individually. The environment felt very unsafe to me to be a single female. The clientele felt “iffy.” And then someone pulled the fire alarm in the middle of the night. It was a big fat no for me. 

Ricky 

on Expedia

2 years ago

Staff are accommodating but barely see them in The front desk if we need something. I was issued two door keys that the other is not working. I told the front desk about the not working door keys but instead of giving me a new one in which the key are obviously old, he reprogrammed it. It works one time and then not working again and I just fed up of telling the front about anything, it’s just horrible. My expectations ti the price I paid was not met. During the booking, I was told there’s a breakfast but it turn out just a ... read more

Emilio 

on Expedia

2 years ago

Extended stay America Austin southwest The stay was awful! The room was very dirty! Used Q-tips were underneath the bedside night stand. The refrigerator was rusty and the freezer started defrosting and leaking! There were stains on the desk chair and i don't want to know what kind of stains they were! This by far, is the worse hotel I've ever stayed in!