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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was told breakfast is included when I booked the room, but in the morning, there was only dark coffee available without even any cream. They told me it is because of supply chain problem.
Business response:
Dear Alireza, Thank you for taking time out of your day to post a review. We are sorry for your disappointment regarding the items we serve at breakfast. We have noted your concerns and will address them adequately as we continuously strive to improve our services and want our guests to start their day off right. Thanks again for your feedback; hosting your visit was a pleasure.Sincerely,Hotel Management
The floors in the room were sticky. The water was too hot for a shower, the cold maybe wasn’t working because the temps wouldn’t adjust. Staff was not available. We had to wait for a few minutes before someone came to the front desk.
Business response:
Dear Daniel, Thank you for taking the time to share your valuable feedback. We apologize for the inconvenience caused by the shower and even more so for not addressing this promptly. We have reviewed your comments with our team to ensure such matters do not affect future guests. We hope you consider this an isolated incident and revisit us so we can show you the exceptional stay you deserve.Sincerely,Hotel Management
Homeless hang around the property. Weird chemical smell in the room. No ice machines.
Business response:
Dear Jason, We value you as our guest and appreciate your taking the time to review our hotel. We were disappointed to read about your issues and sincerely apologize for not meeting your expectations. We receive many positive comments regarding our fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore, we do not have ice machines on our property. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demo... read more
Disgusting and extremely expensive
Business response:
Dear Maria, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
Will not return! The moment we walked in, we were met with rudeness, pretty much. We arrived in town quite early, so we thought we'd visit with my daughters since they were already there. Although we understand the privacy of patrons when we asked about my daughter, they were rude when my girlfriend needed a restroom and would not help her. Why would we just walk into a random hotel for a restroom?? About 30 minutes before our check-in time, we asked if we can go ahead and check in since we were there, in a rude way, we were... read more
Business response:
Dear Richard, Thank you for letting us know about your stay. It is very disappointing to learn about your issues with our service. Please accept our apologies. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Appropriate measures have been taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hotel Management
The staff was real friendly and on point.
Business response:
Dear Hayli, Thank you for posting your kind review and appreciating the fact that our staff are friendly and deliver exceptional service. They will be pleased to hear their efforts are noticed and appreciated by our guests. Although our goal is to provide the best experience for each of our guests, we are sorry if we missed meeting any of your expectations. We hope you will stay with us again the next time you visit this area.Sincerely,Hotel Management
It was cheap and had a kitchenette in the room, but me and my gf felt very unsafe and uneasy with all of the homeless and other people loitering around outside the hotel at all hours of the night. I would not recommend this place to anyone, except maybe homeless people.
Business response:
Dear David, Thank you for choosing our hotel and leaving your feedback. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment; therefore, we apologize that this was not your experience. Please know our front desk is always available and happy to help make your stay as comfortable as possible. We appreciate you highlighting the positive aspects of your visit, and we hope to accommodate you again for a much-improved experience.Sincerely,Hotel Ma... read more
Showed up after i had already paid for 2 beds and we get to hotel and no beds available
Business response:
Dear Alberta, Thank you for reviewing your recent visit to our hotel. Please accept our apologies for the issue regarding your reservation. We understand your frustration and assure you this is not usual for us. However, we always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,277 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.