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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room and linen has the smell of body odor.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The gentleman who checked us in was unprofessional and not friendly at all. The hotel smelled terrible and was not clean. No ice makers in hotel. Definitely would never stay at this hotel or recommend to anyone!!
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I was disappointed that there was a kitchenette in the room but no coffe maker. Had to wait until morning before I left to see they had 2 kurig coffe makers on top of a desk by the front door.
Business response:
Antonio, thank you for your review. We apologize for your disappointment with the in-suite amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we hope to see you again soon. Sincerely, Hotel Management
Lack of humanity The bathroom sink did not drain at all. There was heavy accumulated dirt on the floor by the wall in the bathroom. Reaching the hotel receptionist on the phone was very, very difficult. (I'm sure they are overworked and there is not enough staff.) Next, the ad says there is a shuttle but does not say that it doesn't go to the regular hotel shuttle stops at BWI. The receptionist knew that I was trying to arrange to have my son who was in a wheel chair at the airport at the hotel shuttle stop, get picked up, ... read more
Business response:
Harriet, please accept our apologies as well every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we're sorry that did not happen in your instance. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us another chance to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Not too good Room smelled like BO, bathroom dirty, airport shuttle late.
Business response:
Thank you for being our guest. Please accept our apologies for the inconvenience you encountered with regard to the cleanliness of your room and the poor service provided by our shuttle staff. Your feedback is important for us, and it will be used as a training tool to improve our service levels and ensure our guests are treated well going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Worst hotel I stayed 20 min in the room. Just long enough to book a different hotel. The room and hotel smelled like smoke and was absolutely disgusting. Stains, bugs and hair everywhere.
Business response:
We sincerely apologize for the cleanliness issue you encountered here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems aren’t repeated. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
When we arrived the front desk personnel stopped in the middle of checking us in and were speaking with a manager about the hotel staff removing a customers belongings from their room without notifying them about it. Very weird and definitely a red flag. But this was about 7pm and we had been up since 4am, so we went through with the check in. When we got off the elevator onto our floor it smelled like smoke. The room was ok for the price, but the beds were extremely uncomfortable and when we requested more pillows from th... read more
Business response:
Thank you for your recent stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short of making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,284 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.