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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Weston, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
The hotel exterior was neat and clean. The interior like the elevator and hallways were dirty, not filthy. They looked like they haven’t been cleaned in about a year. The room deffinerly smelled like cigarette. Bathroom was clean. The fridge and microwave oven were very outdated. They worked fine.
Business response:
Thank you for the feedback of your stay. We are disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hote... read more
Smoking room? Our room had been smoked in and it ruined the whole night. So much for “smoke-free”
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced in your room which compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thanks again for your staying with us, and we hope to welcome you back in the future. Sincerely, Hotel Management
Disgusting We just needed a hotel close to BWI for one night. I wasn’t expecting anything spectacular given how cheap this place was but the staff was rude, the room was not very clean and there was bugs in the bathroom in the middle of the night when i got up.
Business response:
Pamela, thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Person at front desk was horrible! I booked this hotel for my son and his girlfriend through Expedia when they were having car trouble. I was told by Expedia that the minimum age was 18. My son is 18 and his girlfriend is 19. they were on their way from DC to Philadelphia to meet us for the weekend. It was the day of a terrible storm all up and down the East Coast. Upon check-in they were told that they were too young to be able to stay the night. Person working at the front desk was very rude. He stated that they needed to ... read more
Business response:
Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we are sorry for the inconvenience you experienced with our hotel policy. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Tianna, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Never pick this hotel Staff at both extended stay hotels.at BWI were rude and could not listen long.enough to even get my name right so they spent 15 minutes just looking for my reservation! Whole hotel...elevators and room smelled of cigarettes and marijuana? Sheets and bedding so worn and scratchy got red marks on any skin they came in contact with. No water pressure and no stable temp control. Floor covered in greasy film. Horrible and left without getting any sleep because of the conditions.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Horrible Dirty room nasty staff do not recommend do not stay here
Business response:
John, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Very. Pathetic They charged my card without my knowledge was Nonchalant about giving a rFeinstein
Business response:
Thank you for staying at our hotel. We apologize for the inconvenience you had with your charges and assure you that this was not deliberate. Please reach us out at our front desk as they would be happy to assist you further. We hope you will consider us again the next time you are in this area. Sincerely, Hotel management
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,284 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.