This profile has been claimed by the business owner or representative.
Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I was disappointed that there was a kitchenette in the room but no coffe maker. Had to wait until morning before I left to see they had 2 kurig coffe makers on top of a desk by the front door.
Business response:
Antonio, thank you for your review. We apologize for your disappointment with the in-suite amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we hope to see you again soon. Sincerely, Hotel Management
Lack of humanity The bathroom sink did not drain at all. There was heavy accumulated dirt on the floor by the wall in the bathroom. Reaching the hotel receptionist on the phone was very, very difficult. (I'm sure they are overworked and there is not enough staff.) Next, the ad says there is a shuttle but does not say that it doesn't go to the regular hotel shuttle stops at BWI. The receptionist knew that I was trying to arrange to have my son who was in a wheel chair at the airport at the hotel shuttle stop, get picked up, ... read more
Business response:
Harriet, please accept our apologies as well every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we're sorry that did not happen in your instance. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us another chance to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Not too good Room smelled like BO, bathroom dirty, airport shuttle late.
Business response:
Thank you for being our guest. Please accept our apologies for the inconvenience you encountered with regard to the cleanliness of your room and the poor service provided by our shuttle staff. Your feedback is important for us, and it will be used as a training tool to improve our service levels and ensure our guests are treated well going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Worst hotel I stayed 20 min in the room. Just long enough to book a different hotel. The room and hotel smelled like smoke and was absolutely disgusting. Stains, bugs and hair everywhere.
Business response:
We sincerely apologize for the cleanliness issue you encountered here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems aren’t repeated. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
When we arrived the front desk personnel stopped in the middle of checking us in and were speaking with a manager about the hotel staff removing a customers belongings from their room without notifying them about it. Very weird and definitely a red flag. But this was about 7pm and we had been up since 4am, so we went through with the check in. When we got off the elevator onto our floor it smelled like smoke. The room was ok for the price, but the beds were extremely uncomfortable and when we requested more pillows from th... read more
Business response:
Thank you for your recent stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short of making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Weston, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
The hotel exterior was neat and clean. The interior like the elevator and hallways were dirty, not filthy. They looked like they haven’t been cleaned in about a year. The room deffinerly smelled like cigarette. Bathroom was clean. The fridge and microwave oven were very outdated. They worked fine.
Business response:
Thank you for the feedback of your stay. We are disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hote... read more
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,341 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.