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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smoking room? Our room had been smoked in and it ruined the whole night. So much for “smoke-free”
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced in your room which compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thanks again for your staying with us, and we hope to welcome you back in the future. Sincerely, Hotel Management
Disgusting We just needed a hotel close to BWI for one night. I wasn’t expecting anything spectacular given how cheap this place was but the staff was rude, the room was not very clean and there was bugs in the bathroom in the middle of the night when i got up.
Business response:
Pamela, thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Person at front desk was horrible! I booked this hotel for my son and his girlfriend through Expedia when they were having car trouble. I was told by Expedia that the minimum age was 18. My son is 18 and his girlfriend is 19. they were on their way from DC to Philadelphia to meet us for the weekend. It was the day of a terrible storm all up and down the East Coast. Upon check-in they were told that they were too young to be able to stay the night. Person working at the front desk was very rude. He stated that they needed to ... read more
Business response:
Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we are sorry for the inconvenience you experienced with our hotel policy. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Tianna, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Never pick this hotel Staff at both extended stay hotels.at BWI were rude and could not listen long.enough to even get my name right so they spent 15 minutes just looking for my reservation! Whole hotel...elevators and room smelled of cigarettes and marijuana? Sheets and bedding so worn and scratchy got red marks on any skin they came in contact with. No water pressure and no stable temp control. Floor covered in greasy film. Horrible and left without getting any sleep because of the conditions.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Horrible Dirty room nasty staff do not recommend do not stay here
Business response:
John, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Very. Pathetic They charged my card without my knowledge was Nonchalant about giving a rFeinstein
Business response:
Thank you for staying at our hotel. We apologize for the inconvenience you had with your charges and assure you that this was not deliberate. Please reach us out at our front desk as they would be happy to assist you further. We hope you will consider us again the next time you are in this area. Sincerely, Hotel management
Beds were uncomfortable, room was dated with no dishes and falling apart. Worst experience ever.
Business response:
Michael, thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we're sorry that you found the beds uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We continually work to improve our facilities, and we appreciate you sharing your comments. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at... read more
Horrible stay This hotel is in need of work. Stayed as a non.smoking facility, on the floor there is the constant smell of cigarette and marijuana smoke. The bathroom wasn’t clean, and just as I was about to shower I noticed the used wash cloth from the previous occupant and a filthy shower nozzle. The floors need vacuuming and shampooing badly. It look as if the easy chair hadn’t been moved at all so there was trash and food under it, so had I seen a rodent it would have explained things. This hotel may be good for those wh... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,341 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.