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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beds were uncomfortable, room was dated with no dishes and falling apart. Worst experience ever.
Business response:
Michael, thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we're sorry that you found the beds uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We continually work to improve our facilities, and we appreciate you sharing your comments. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at... read more
Horrible stay This hotel is in need of work. Stayed as a non.smoking facility, on the floor there is the constant smell of cigarette and marijuana smoke. The bathroom wasn’t clean, and just as I was about to shower I noticed the used wash cloth from the previous occupant and a filthy shower nozzle. The floors need vacuuming and shampooing badly. It look as if the easy chair hadn’t been moved at all so there was trash and food under it, so had I seen a rodent it would have explained things. This hotel may be good for those wh... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Worst. Toilets were not clean and mess everywhere. Toilet couldn't flush and there was a mess there. The sheets were dirty and smelling.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Review of Extended Stay hotel Bad hotel. You had to bring dirty towels down to front desk to get new ones. I had to get toilet paper from front desk. I only had my room cleaned one time in 10 days and I had to reserve that day. Terrible There was no kitchen utilizes, so I had to go to front desk to ask for fork, knives and frying pan. The condition of these items was shameful. The staff at the front desk did not seem to care. The GRAB and GO breakfast was a joke. The front door was locked at 11pm, which wouldn't have been a ... read more
Business response:
Richard, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, ... read more
terrible hotel, facility is very old and run down. After checking in, we realized what a mistake this was. The room assigned to us STUNK, it smelled of animal urine. We proceeded to change room., the room was dated, everything was old and worn.
Business response:
Patrick, thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will be discussed with appropriate individuals in our organization to improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Business response:
Cierra, thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Terrible place Was confronted to buy drugs by staff and guests. Reid staff with total disregard for anyone
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Robert, we appreciate you evaluating your stay, and we are very sorry you were unhappy. We hope you will choose us again as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Stay from hell From the start of checking the lobby was filthy glass doors had not been clean the floors was not vacuumed. Getting in the elevator there was dirt on the floor stains on the walls and smelled like mildew. Getting to my room could not get in had to go back to front desk. I informed the front desk I could not get in my room she said wiggle the door knob. After it took me 10 minutes to get in the room it was a smell of smoke coming from the room. I went to take a shower and the shower knob was broken. I called do... read more
Business response:
Donmanick, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.