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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wishful Thinking Prepaid for a room reservation. Upon arrival, no room available. What is a "reservation"?
Business response:
Dear Jane, We apologize for the inconvenience you encountered on arrival. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. A pre-paid reservation is always a guaranteed reservation unless notified of some condition. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please allow us to make it up to you on another visit.Sincerely,Hotel Management
Nothing was outright broken, but everything in the unit was completely outdated, worn out, or almost broken.
Business response:
Dear Tom, Thank you for being our guest. We are sorry we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please allow us another chance to host your visit and provide a memorable tri... read more
Never again. $65 a night tyoe hotel There was mold all over the bathroom. Some nasty stuff on the ceiling of the shower. Pungent odor in the hallways and stairways. Two beds, 1 had several hairs the other had stained sheets. Room is extremely out dated
Business response:
Dear Russell, Thank you for staying with us and choosing our location. We apologize for not meeting our commitment to providing clean and fresh accommodations. Your feedback has been shared with our housekeeping team for immediate review and action. We hope that this experience does not discourage you from staying with us again in the future. Have a safe journey!Sincerely,Hotel Management
Lamp by bed did not work. Website said they had airport shuttle but they did not. Also said they had breakfast, but it was just A bookcase in the lobby with coffee, muffins, and granola bars. Had to walk to another motel to get transportation to the airport.
Business response:
Dear Jackie, Thank you for choosing us and reviewing your visit. We strive to deliver an exceptional experience for our guests, and we're sorry for disappointing you. We have shared your remarks about our complimentary grab-and-go breakfast with our brand leaders to inform them of our guest's opinions and help them decide on future offerings. Moreover, our shuttle service is temporarily suspended, and we apologize for the inconvenience caused. We hope this isolated incident does not prevent you from staying with us again, as... read more
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,284 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.