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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a roach motel on the side of the refrigerator and a smeared dead roach in the bathroom on the wall above the shower then two doors down from some guest started to fighting at about 5:40 in the morning and when I stepped out my room the woman was in the hallway naked screaming and yelling don’t break my phone she was let back in the room and the fighting got intense that’s when I decided to check out early and get some rest at the airport
Business response:
Dear Ronald, Thank you for being our guest. We are sorry for not providing you with a relaxed stay. Please accept our apologies for the cleanliness issues you encountered in your room. Our housekeeping team is working on your review and will ensure such cases will never be repeated in the future and rooms are double-checked before being allocated to the guest. Also, we regret any disturbance in the sleep due to the noise from other guests. Our front desk, when made aware, can handle such incidents better. Hoping this unfortu... read more
Paid for stay in advance to save $$$. Site said Pet Friendly, but they tacked on over 20 percent fee after arrival for our dog. Why not say ‘Pet Friendly with additional fee,’? Don’t mind additional fee but be transparent about it! Also, lamps by bed were inoperable
Business response:
Dear Patti, we appreciate you being our guest recently and providing your feedback. We apologize for any miscommunications that may have occurred regarding our pet policy. We are also sorry for the maintenance issue you had during your stay. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. In response to your feedback, we will coach our front desk staff to ensure we communicate our services and amenities during guest arrivals. We assure you we are working hard ... read more
This is mainly for Expedia - your website says they have an airport shuttle, but they don't. TAKE THAT OFF YOUR WESITE. The refrigerator in the room also makes a knocking noise whenever it cycles on which is very annoying too.
Business response:
Dear Christopher, thank you for choosing us. We are sorry for your disappointment with our shuttle service. We have shared these concerns with the appropriate individuals and are very grateful for your patience. Also, our maintenance team is addressing the issue with the refrigerator in your room. Thank you again for sharing your experience, and we look forward to welcoming you back soon with better memories.Sincerely,Hotel Management
C’mon people, get it right! Bathroom sink was clogged. Unfortunately there have been bathroom issues with my rooms in Extended Stay iin more than 5 or 6 of my most recent rentals. When I am in Baltimore, I am usually too busy to spend time dealing with malfunctions of this nature. Oh yeah, my wall phone didn’t work this most recent visit and on probably 3 other visits making it impossible to receive wake-up calls.
Business response:
Dear Delhi, thank you for being our guest again. Please accept our apologies for the inconvenience you encountered in your suite. We certainly understand how frustrating it can be when such maintenance issues arise. Our engineering team will address the abovementioned concern on a priority basis and ensure that it is not repeated during your future stay with us. We value you as our guest, and we hope to have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Si... read more
Friendly Staff and No Pests, but... The staff were friendly and I didn't find any evidence of pests, plus the location is convenient and surprisingly quiet. However the first room I checked into reeked of cigarettes, had a broken bathroom sink, and was filthy -- thick dust on the edges of most things and earwax smeared on the phone received. I requested a room change and the next one was clean and smelled fine, but the phone, TV, and two lights were broken. Additionally, I was checked in under the wrong name even though I pr... read more
Business response:
Dear Helen, thank you for choosing to stay with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations and regret the inconvenience caused. We take your concerns seriously and will address them with our team to ensure it is not repeated. Our goal is to deliver outstanding service to all our guests; therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management
Hotel.com gotta do better Soon as I walked into through the automatics doors of this hotel it smelled of marijuana. Not just a little. The whole place reeked of weed. Even after I got to my room. The place stunk. Once I checked in, I asked about shuttle service. There was none!! The only reason I booked this hotel on hotel.com was for shuttle service. The UBER ride cost me to $27 to go less than 2 miles from BWI-hotel. Another $13 back the next morning. I feel like someone whether hotels.com or the hotel itself should reimbu... read more
Stay away!!! They advertise that they have transportation to and from the air port. That is not the case. The place was dirty and had a smell to it. The air-conditioner made a loud grinding noise when it would turn on. We sleep on top of the bed sheets as the place look like it had bugs. Killed five to six fly's in the room The facility needed a deep cleaning and a remodel. We did not feel safe at this location. Not a place to bring your family.
Business response:
Dear Al, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to this area. Sincerely, Hotel Manageme... read more
It had to stuff but you had to go down and get kitchen where. The only ice was from the freezer in the kitchen but you had to put the water in the trays and wait hours for it to freeze. The place smelled
Business response:
Dear Scott, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
I visit from out of town the first night my tolet overflow and I have a 3 year old son who the staff said he have to quite down by 10pm I felt like a shelter instead of a hotel stay..
Business response:
Dear Tyrica, please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,284 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.