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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again. $65 a night tyoe hotel There was mold all over the bathroom. Some nasty stuff on the ceiling of the shower. Pungent odor in the hallways and stairways. Two beds, 1 had several hairs the other had stained sheets. Room is extremely out dated
Business response:
Dear Russell, Thank you for staying with us and choosing our location. We apologize for not meeting our commitment to providing clean and fresh accommodations. Your feedback has been shared with our housekeeping team for immediate review and action. We hope that this experience does not discourage you from staying with us again in the future. Have a safe journey!Sincerely,Hotel Management
Lamp by bed did not work. Website said they had airport shuttle but they did not. Also said they had breakfast, but it was just A bookcase in the lobby with coffee, muffins, and granola bars. Had to walk to another motel to get transportation to the airport.
Business response:
Dear Jackie, Thank you for choosing us and reviewing your visit. We strive to deliver an exceptional experience for our guests, and we're sorry for disappointing you. We have shared your remarks about our complimentary grab-and-go breakfast with our brand leaders to inform them of our guest's opinions and help them decide on future offerings. Moreover, our shuttle service is temporarily suspended, and we apologize for the inconvenience caused. We hope this isolated incident does not prevent you from staying with us again, as... read more
There was a roach motel on the side of the refrigerator and a smeared dead roach in the bathroom on the wall above the shower then two doors down from some guest started to fighting at about 5:40 in the morning and when I stepped out my room the woman was in the hallway naked screaming and yelling don’t break my phone she was let back in the room and the fighting got intense that’s when I decided to check out early and get some rest at the airport
Business response:
Dear Ronald, Thank you for being our guest. We are sorry for not providing you with a relaxed stay. Please accept our apologies for the cleanliness issues you encountered in your room. Our housekeeping team is working on your review and will ensure such cases will never be repeated in the future and rooms are double-checked before being allocated to the guest. Also, we regret any disturbance in the sleep due to the noise from other guests. Our front desk, when made aware, can handle such incidents better. Hoping this unfortu... read more
Paid for stay in advance to save $$$. Site said Pet Friendly, but they tacked on over 20 percent fee after arrival for our dog. Why not say ‘Pet Friendly with additional fee,’? Don’t mind additional fee but be transparent about it! Also, lamps by bed were inoperable
Business response:
Dear Patti, we appreciate you being our guest recently and providing your feedback. We apologize for any miscommunications that may have occurred regarding our pet policy. We are also sorry for the maintenance issue you had during your stay. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. In response to your feedback, we will coach our front desk staff to ensure we communicate our services and amenities during guest arrivals. We assure you we are working hard ... read more
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,341 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.