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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never go here they give away prepaid rooms It was awful. We arrived at 11pm only to be told we had no room as they had given all rooms away even though we paid. No help finding a room either.
Business response:
Gregory, thank you for your candid evaluation. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
The carpet was kind stinking, the hairdryer was broken and on Expedia site was saying free shuttle I had to pay Uber because they stopped a couple years ago it was a bad deal. I do not recommend this hotel.
Business response:
Marcelia, thank you for taking the time to share your feedback. We are sorry for the inconvenience you experienced with the in-room amenities. Rest assured, we will address this with our maintenance team and make sure the problem is resolved immediately. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerel... read more
The hotel falsely advertises that it has a free shuttle to BWI airport. First receptionist said they don't have a shuttle and another one said because of Covid they had to stop it. If that's the case , they should stop the false advertisement through other platforms such as travelocity and expedia. I suggested to the receptionist they should pay for my uber ride, no respond. Very Disappointing.
Business response:
Thank you for staying with us and for your candid review. We regret any disappointment with some of our amenities not being available during your stay due to the current circumstances and the miscommunication you experienced. We do keep updated information on our hotel's website so our guests can be aware of what we currently offer. We look forward to providing our full services again once it is safe for our guests. Sincerely, Hotel Management
The entire hotel had an over welling smell of bad curry front desk people were rude
Business response:
Joseph, we want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Flew in
Business response:
Taylor, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Needs serious renovation and updating I give the staff 5 staff for being helpful, resourceful, timely and friendly throughout my stay. This facility is an old and run-down facility in need of serious repair. The bathtub faucet had to be fixed. My room window did not close completely (didn't realize til end of stay). The carpet was torn. The remote for the TV was missing. I commend the staff considering what they had to work with.
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,341 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.