Extended Stay America - Baltimore - BWI Airport - Aero Dr.

Business response:

Taylor, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management 

Business response:

Olubusola, thank you for your review. We apologize for the predicament with your reservation and realize you must be frustrated. Reservations made through a third-party booking site must be canceled by them. We recommend that you contact them directly for assistance. For any unresolved queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, we are sorry the breakfast offerings were not to your lik... read more

Business response:

Thank you for staying with us. Please accept my apologies for your disappointment with the in-room amenities and noise issue you experienced. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Manageme... read more

Business response:

Johnna, thank you for being a guest in our hotel. We are sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected for any bed bug activity. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more