Extended Stay America - Baltimore - BWI Airport - Aero Dr.

Business response:

Dear Mary, we appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we apologize you felt the room you stayed in needed updating. We will look into the pest-controlling issue and communicate your feedback to the maintenance team concerning the air conditioning not working. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back... read more

Business response:

Dear Mitri, we are sorry that we failed to meet your expectations and hope you will accept our apologies for what transpired. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We have shared your feedback with our housekeeping team to ensure the room are thoroughly cleaned and inspected before allocating to future guests. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management 

Business response:

Annette, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management