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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They failed to inform me of no water between 7am- 2pm still haven’t come to deal with the roach issues and broken cabinets and room was never thougfhrly cleaned properly..
Business response:
Thank you for the candid review. We regret not meeting your expectations and apologize for the concerns you had with your room. We will share your comments with the housekeeping team and pest control provider to make sure we prevent such reoccurrences. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Roaches and broken fixtures plus most rooms are occupied by ppl living in the room
Business response:
Malcolm, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. We will also share your comments with our maintenance team regarding the concerns you had with your room and make sure the problems are resolved immediately. We hope you will return to exper... read more
Property was clean. Nice front desk people. But facilities are terrible. Major concern was that hot water was not working. We had shower on cold water. Plus, No utensils provided in kitchen.
Business response:
Please accept our apologies for not meeting your expectations during your visit. Your feedback regarding the hot water will be shared with the appropriate team so that steps can be taken to improve our future guest experience. Also, we certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every gue... read more
The property sold my room and was fully booked and couldn’t accommodate me and my baby after Expedia was fully paid and left me with no money
Just do not stay here This was quite possibly the worst experience i have had ever with hote
Business response:
Kathryn, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Terrible The air conditioner was making noises so I turned it off and was uncomfortable. The refrigerator was loud. The people in the room next to me were fighting all night. When I tried to call the front desk no one answered. The front desk clerk didn’t tell me anything about the supposed breakfast. I didn’t even see any signs. This was the worst hotel experience I’ve ever had.
Business response:
Thank you for taking the time to review your stay with us. We regret the noise disturbance you encountered and apologize for the concerns you had with the refrigerator as well as the air conditioner. We will review your comments with our maintenance team and make sure the concerns you outlined are resolved immediately. We will also share your comments with our team regarding the miscommunication you outlined regarding the breakfast and take steps to ensure we communicate this more clearly going forward. We hope you will cons... read more
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,284 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.