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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Aero Dr Deplorable I have never been in such a deplorable environment. The front desk clerk was aloof. The 1st room had trouble getting in and once in the carpet stained. Tub water would not turn off. Sheets dingy. Got a room change to the 3rd floor. The entire floor reaked of dog feces and an unpleasant odor. Once in the room. The sheets were dingy and stained. I will never ever stay at this location nor recommend. If it wasn’t so late I would’ve slept in my car
Business response:
Thank you for the feedback. We apologize for the housekeeping issues you encountered with the rooms assigned to you. We regret the inconvenience it has caused. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. Please note, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Do not recommend After checking in, the first room they put me in was not clean. Bed wasn’t made, pillows were on the floor. I went back to the front desk to tell them and the lady responded with “oh well what would you like me to do” uhm put me in a clean room!!? It was after 10pm. After getting into the new room the bed was so uncomfortable. There was a half used roll of toilet paper and nothing extra. There was one little bar of hand soap and nothing else.
Business response:
Sadye, thank you for being our guest. We sincerely apologize for the issues you encountered in your suites at check-in. We are very sorry for the discomfort you had, and we assure you to share this with the head of our housekeeping team to take appropriate actions. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management
Run down hotel! What a horrible experience. The mattress had coils almost exposed. The shower curtain was drooping with far down you had to duck to avoid hitting your head. There were people living in the hotel. They had child gates on the door so they could leave their door open and their children loose. The kids were screaming past 11:00 pm. And in the morning when I told the front desk they told me that they were aware of the situation. There are many other hotels nearby. No need to stay here. Never again!
Business response:
Lisa, thank you for choosing us and for taking the time to post a review. We are sorry for the noise disturbance you encountered and apologize for the concerns you had with your room. We will share your comments with our maintenance team and make sure the problems you outlined are fixed. We hope to have the chance to welcome you back and provide you with a better experience. Sincerely, Hotel Management
Why does it say pay at the hotel then they don’t take cash.
Business response:
Carhy, thank you for your review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,284 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.