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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You’ve been warned! This hotel should be demolished. It’s disgusting and filthy. I was on the 3rd floor. Thank goodness I had Clorox wipes to wipe down the room. My deadbolt didn’t line up so it wouldn’t lock. Two of the lights didn’t work. I woke up at night to use the bathroom and killed a bed bug and that wasn’t even the worst of things. The entire 3rd floor smelled. Ppl that live there must be too lazy to take out their dogs because it smelled like dog feces and urine. There were so many red flags. I ended up leaving aft... read more
Horrible Stay The hotel was extremely unsanitary. There was trash in hallways and a roach infestation. We requested that we change rooms 3 times and one room they moved us to was not cleaned; and, we checked in at 11 pm. We had to continue to go back and forth to the car to get our belongings as we were not comfortable having our bags in the room. The hotel hallways also smell like animal urine. It was worst experience I have ever had in a hotel. The health department really needs to shut them down. I would like a refund.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Would NOT recommend They couldn’t find our reservation for 15+ mins because they had issues with their system, and acted like because their system was down they weren’t going to be able to help us. Finally it was resolved. The room was not clean. The sink was backed up and filled with water. Dirty towels. Not vacuumed. Would not recommend.
Business response:
Thank you for your review. We are sorry for the inconvenience you had at the time of check-in and apologize for the issues you encountered in the room. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Puff puff never will stay again The first room smelled like weed the smoke detector was covered with plastic bags 🎒 the bathroom toilet was dirty and the room phone didn't work. The second room toilet didn't flash we had to fix it and was dirty The bed was hard and the sink cold water didnt work.
Business response:
Adrian, thank you for the feedback. We apologize for the maintenance and housekeeping issues you encountered with the rooms assigned to you. We regret the inconvenience it has caused. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. Also, thank you for alerting us with your observation about the smoke detector. We take safety precautions such as these very seriously and will have our property engineer inspect the guest room you occupied and correct the prob... read more
They advertised a free airport shuttle which wasn't actually in service so I had to take a $20 Uber. The room was filthy, the bathroom had urine on the floor, and the whole room smelled terrible. It was obviously not properly cleaned. The replacement room was also unclean and smelled like cigarettes. Chose another hotel, not worth it.
Business response:
Thank you for your review. We sincerely apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Poor customer service. AC didn't work.
Business response:
Thank you for taking the time to review your stay with us. We apologize for the concerns you had with the air conditioner. We will share your comments with our maintenance team and make sure the concerns you outlined are resolved. We will also share your comments regarding the service issues you encountered with our team and take steps to ensure we are more consistent in our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Bad don't stay here Place was dirty. Not a clean hotel. I had to check out because of roaches and other bugs was everywhere. Hotel smells like a project.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,284 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.