This profile has been claimed by the business owner or representative.
Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just One Night It’s dirty and unkept. It matches nothing like the reviews. I left and refused to stay there.
Business response:
Kelvin, thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping team to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Edwige, we are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not great but ok When I booked my stay, I knew the Free breakfast would not be available due to CoVid. I called to confirm the Free Airport Shuttle. However, when I checked in, I was told they are not doing the airport shuttle. It was suggested that I book Uber or Lyft (An added expense; not much, approx. $15 including tip) Also due to CoVid, the room which came with a kitchen did not have any kitchen supplies. It was easy enough to get a mug and spoon for tea from the front desk. The room was non-smoking. However, it smelle... read more
Business response:
Thank you for your review. We are happy to know you liked your comfortable bed as well as the service provided by our front desk staff. However, we apologize for your disappointment with some of our amenities not being available during your stay due to the current circumstances. We hope to welcome you back so that we can provide you with a better experience. Sincerely, Hotel Management
Terrible place It was a dirty smelly rundown low income family living prostitution ring. I was traveling alone and i was afraid to leave my room Front desk staff hide in the back and sleep. Would never stay rhere again
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and our security team will ensure to investigate any report of suspicious activities at our premises. Sincerely, Hotel Management
Business response:
Jaliea, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
My son found a woman’s high heel and a child’s toy on the bathroom floor under the sink. If my autistic son can find these items WITHIN 4 min of being in the bathroom how come house keeping couldn’t. Their cable had a poor selection of channels until my last night when they apparently upgraded their service.
Business response:
Elizabeth, thank you for being our guest. We are sorry your suite was not in a spotless condition upon your arrival and regret the disappointment it caused. Your feedback has been shared with our housekeeping team to make sure we are consistent with our service delivery. We value your business and hope to welcome you back for a much better experience. Sincerely, Hotel Management
To the room and out
Business response:
Lakesha, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations concerning your room. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,284 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.