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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not great but ok When I booked my stay, I knew the Free breakfast would not be available due to CoVid. I called to confirm the Free Airport Shuttle. However, when I checked in, I was told they are not doing the airport shuttle. It was suggested that I book Uber or Lyft (An added expense; not much, approx. $15 including tip) Also due to CoVid, the room which came with a kitchen did not have any kitchen supplies. It was easy enough to get a mug and spoon for tea from the front desk. The room was non-smoking. However, it smelle... read more
Business response:
Thank you for your review. We are happy to know you liked your comfortable bed as well as the service provided by our front desk staff. However, we apologize for your disappointment with some of our amenities not being available during your stay due to the current circumstances. We hope to welcome you back so that we can provide you with a better experience. Sincerely, Hotel Management
Terrible place It was a dirty smelly rundown low income family living prostitution ring. I was traveling alone and i was afraid to leave my room Front desk staff hide in the back and sleep. Would never stay rhere again
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and our security team will ensure to investigate any report of suspicious activities at our premises. Sincerely, Hotel Management
Business response:
Jaliea, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
My son found a woman’s high heel and a child’s toy on the bathroom floor under the sink. If my autistic son can find these items WITHIN 4 min of being in the bathroom how come house keeping couldn’t. Their cable had a poor selection of channels until my last night when they apparently upgraded their service.
Business response:
Elizabeth, thank you for being our guest. We are sorry your suite was not in a spotless condition upon your arrival and regret the disappointment it caused. Your feedback has been shared with our housekeeping team to make sure we are consistent with our service delivery. We value your business and hope to welcome you back for a much better experience. Sincerely, Hotel Management
To the room and out
Business response:
Lakesha, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations concerning your room. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I got to the place and there was no room. Hotels.com did not confirm my stay with the Hotel and I winded up sleeping in my car.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Consuelo, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,341 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.