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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I got to the place and there was no room. Hotels.com did not confirm my stay with the Hotel and I winded up sleeping in my car.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Consuelo, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Bad experience When I booked I booked Queen Studio. I got 2 full beds was not happy the beds were too small. The room smelled bad. Also we were to have a free shuttle to airport this was discontinued due to covit19 but hotel.com had not updated the website. Also free continental breakfast was not there. The bathroom was nasty.
Business response:
Dwight, thank you for being our guest. We are sorry we were unable to accommodate you in the room which you booked and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, we regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We hope to welcome yo... read more
Rooms were dirty and kept when checked in and the front desk is the meanest person Was blaming for they not keeping their room neat Non smoking room was filled with cigarette and smoke
Business response:
Benjamin, thank you for staying with us. We apologize for the cleanliness issues you faced and the smoke you encountered in your suite. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. Your feedback will be shared with the housekeeping team for review and action. Also, we are sorry our service was not up to your expectations. We value your comments and hope you will consider giving us a second chance to provide the hospitality you sho... read more
Those guys switched my room and gave me a different room even after paying my protection plan ,dirty room , room was used by some else and wasn't cleaned afterward old shores water keeps running all night long , smelling rooms , and the beds ohhh you weakup when you are sick from sleeping
Business response:
Sharif, thank you for your review. We apologize for the cleanliness and maintenance issues you encountered in your rooms. Your feedback has been discussed with the appropriate team members to improve the quality of our accommodations and services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Business response:
Adonis, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Definitely would not stay at this property ever again, the property was not clean, the trash was overflowing each day in the trash room, no customer service. We were assigned three rooms before they had it right at front desk. The young person behind the desk excuse was I do not normally work at this location. The linens were old, the furniture was old. And people were actually living in this place. We tried to get our money back however we booked thru your site and they would not return money. Again I will not book thru Exp... read more
Business response:
Robin, thank you for your recent stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry for the difficulties you encountered with the rooms assigned and with our service. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to ma... read more
Business response:
Dasyanik, we are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
I liked the location.lots of places to eat and shop.what I did not like was the staff very bad customer service sucked.rooms were dirty and dusty.asked for room service did not get it.
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have steps in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to make sure this isn't repeated. We also apologize enough for the poor service you encountered while staying here. We will be sure to address this appropriately so we are meeting the high standards guests expect from our brand... read more
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,284 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.