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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible everything stinky nasty place horrible service no pot and pans even though it's advertised ! That's fraud! I'm so disappointed!
Business response:
Please accept our sincerest apologies for the disappointing stay you had and we regret our hotel did not meet your expectations. We have taken note of your comments and have shared it with the appropriate teams so that it is not repeated in the future. Also, we regret you were not aware of our dishware policy, where we keep all kitchenware at the front desk and provide them to you upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Horrible experience Someone tried to enter my room at 4 am but I has the lock on the door and when I attempted to call the front desk the phone in the room doesn’t work
Business response:
Thank you for your review. We are sorry for the inconvenience you had during your stay. We will investigate the circumstances you described and take the appropriate action to prevent it from reoccurring. We also apologize for the issues you had with the phone. Your feedback will be shared with our maintenance team for review and action. We hope you will return so we can make it up to you. Sincerely, Hotel Management
I checked in at 3pm and had to check out at 4pm because I just couldn’t stand the room amenities. The washroom was a mess, the microwave didn’t work, the gas didn’t work. Pathetic experience ! Would like to have my money refunded.
Business response:
Thank you for your review. We are sorry for the issues you encountered in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Stains in the bed sheets pillows bed bugs dirty shower it’s gross would like a comp clean room that’s not filthy and a full refund with perks. Can’t beilieve our stay went down so poorly!
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Do not stay here The hotel is more of a home for low income families who appear to be on government proagrams.. do not stay here if you are looking for a regular hotel/motel Extended stay indicates those individuals can cook in their rooms
Business response:
Lisa, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Good Staff, but very poor hotel conditions Hotel smells, got the room changed but all rooms smells. I would not stay again.
Business response:
Mitesh, we apologize for the smell you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
I don’t think the rating on this hotel was correct. It was shabby and smelled off. I had a short night to sleep so I did not attempt to find something else but I will not chose an extended stay again after this visit
Business response:
Bessy, thank you for being our guest. We are sorry for the disappointing stay you had with us and apologize for the odor you experienced. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the areas to remove the unpleasant smell. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Dirty wash cloths hanging in shower from last guest,a sticky mess in corner of bathroom on floor and the most offensive smell in the main lobby as you enter!
Business response:
Jackie, thank you for your feedback. We are sorry your room was not in a spotless condition as it should have been and regret the inconvenience caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. Please consider a... read more
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,284 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.