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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
En general lugar sucio con percepción de inseguridad parece que le rentan a personas de algún programa de ayuda gubernamental mal ambiente
Business response:
Please accept our apology for not living up to your expectations during your visit. We want every guest who stays with us to have a safe and comfortable experience. We regret if you faced any inconvenience. Your concerns regarding the cleanliness have been shared with the housekeeping team to ensure a better experience going forward. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Smells The smelliest elevator ever! Towels were stained! The whole place kinda smelled honestly.
Business response:
Henry, thank you for visiting us. We apologize for the odor and cleanliness issue you encountered during your stay. Your concerns have been shared with the housekeeping team to ensure a better experience going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Don’t book here !!! Awful awful awful and I’m never coming back back. The room was dirty when I arrived. Toilet wouldn’t flush , trash on floor and some one dirty sock was in the bed. I had to plunge my own toilet since they don’t hire weekend maintenance.my baby spilled juice in the bed and they refused to give me any new sheets or towels until I brought the soiled ones down myself. So I bring the sheets and she told me I Had to pay for every item with a juice stain ! I never received fresh sheets since I refused to pay. Ho... read more
Business response:
Miah, thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
A mess I arrived and was assigned a room. Got to the room and the room had not been clean yet. The bed was undone, beer bottles were everywhere. It was disappointing. I went back to the front desk of course thinking they would give me some kind of discount but nothing. We get assigned another room and this room the tv is broke. Completely crooked. On top of it no cups were in the room and instead of getting the queen bed we paid for we got double beds.
Business response:
Thank you for staying with us during your visit recently. We strive to provide clean, comfortable accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping and maintenance department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. We are also sorry we were not able to accommodate you with the suite of your choice and for the unpleasant experience. We would love to be able to redeem ourselves on ... read more
Waited three hours at airport for pickup. When the van finally came drove right past me. I had to wait another 20 minutes.
Business response:
Mark, thank you for your review. Please accept our apologies for the shuttle problems that left you waiting at the airport. We will be sharing your comments with the shuttle service provider so they can be more attentive to our guests' travel needs from the airport and provide a more timely, professional service. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Never again The bed was to be a queen size; believe a double bed with terrible mattress. lumpy and crevices. Also 4am in the morning a man banged on the door of a room down the hall with loud voice.
Business response:
Diane, thank you for staying at our hotel. We are sorry for the disappointing stay you had at our hotel and regret the discomfort you had with the mattress. We value our guests and their suggestions and we will share your comments with our leadership team. Also, we are sorry for the incident you mentioned. We are reviewing this so that we can provide a comfortable stay for every guests entering our door. Please give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,284 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.