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Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Coffee/breakfast service ended too early, was also not really breakfast (very basic) and the tv channel selection was terrible .., only garbage tv. No real news channels (only right wing garbage Fox).
Business response:
Thank you for sharing about your stay at our hotel. We are sorry for your disappointment with our breakfast and the tv channels we offer. Your constructive feedback is much appreciated as it helps us understand the expectations of our guests better. Thank you again, and we hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Decent price and location. However, the room was not very clean. Also, the window treatments do not completely close, so not very private and the light from the street lamps was not the best for sleeping.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We understand your frustration and regret the inconvenience caused. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Adequate- but just barely You get what you pay for - not too much. Lobby was dirty and had dirty dishes and other junk behind counter. The room was adequate but in need of updating. TV only had a few channels - not even CNN. Kitchenette has no utensils, plates, pots, or anything else - not even a coffee maker or ice bucket. No ice maker on premises (had to go to 7-11). Towels were clean. But the bedding...Bedspread had some stains and a burn hole; blanket had holes and had a mended large tear; one pillow case stained; and th... read more
Business response:
Thank you for being our guest. We are sorry our room was not to your expectations and for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We regret if our front desk staff did not communicate this to you at the time of arrival. Please note, we have a full-size refrigerator with ice trays for guests’ convenienc... read more
WEED The room smelled just like weed.
place is dirty inside and out. floors not washed plumbing needs to be fixed
Business response:
Please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver well-kept rooms, and unfortunately, we missed during your visit. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
rooms very dirty, plumbing needs attention, staff non-existent most of the time. broken down staff cars in lot, trucks taking up multiple spaces. looks like the Baltimore area properties are not being managed very well.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay and for failing to live up to your expectations. We also apologize for the service and cleanliness issues you faced while you were here. We have shared your concerns with the appropriate teams to ensure we are well poised to serve our future guests. We appreciate your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Close to airport. Van pickup although it wasn’t advertised
Business response:
Thank you for being our guest. We're glad to know you were pleased with our proximity to the airport and that our complimentary airport shuttle worked out well for you. However, we are sorry if you were disappointed with anything. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
My non-smoking room reeked of smoke. It was disgusting, yet they were unable to switch me to another room. I would never stay there again.
Business response:
Colleen, thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor and even more that we didn't promptly respond to correct them. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We truly regret the inconvenience caused. We hope that you will stay with us again so that we can have another chance to impress you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.