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Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff did not even acknowledge that I was there continued doing what he was doing when I went in the room there was trash on the floor and old grapes
Business response:
We were disappointed to read about the issues you experienced and that we did not provide the attentive service you deserved. Our main focus has always been on guest service, and we promise we will use your evaluation as an incentive to step up our game. We are also sorry for the cleanliness issue you experienced in your room. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We hope you will consider giving us anot... read more
The wait time was too long. The key to the room didn’t work. I walked up the steps with luggage three times and returned to the lobby.
Business response:
Thank you for being our guest. We apologize for the issue you experienced upon arrival and for the difficulties you had with the key card. Your feedback has been discussed with our front desk staff to ensure we deliver better service. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Horrible I was checked in by someone who did not smile and appeared annoyed that he had to be at work. I was assigned a room on the 2nd floor. I didn't realize there weren't any elevators. I informed the clerk that I recently had back surgery and could not carry my suitcase up the stairs. He just looked at me. I asked if there was a room on the first level. He found me a room and checked me in. When I opened the door, there was a not fresh odor. The floors had not been swept, there wasold in the refrigerator, water pooling a... read more
Business response:
Robin, we truly apologize for the many difficulties you faced during your stay with us. The housekeeping and maintenance teams have been made aware of the in-room problems you described and we will ensure these are taken care of. We are also sorry you were disappointed with your visit due to your front desk experience. We will share your concern with the team so that such instances are not repeated. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommoda... read more
I usually dont do reviews but im going to start because im a business owner myself and I know im going to receive a review so im not here to belittle or discredit a company but give ideas to help improve a company. I don't know if it's the beds or pillows because i have a stiff neck. Yall might want to start making some renovations especially if you want to compete alot better. If you representing extended stay meaning treating a hotel like a home far as cost, look of a home, and maintenance. My view to give the rooms a much... read more
Business response:
Thank you for staying with us. We apologize our hotel did not meet your expectations. We will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We are also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We regret the inconvenience caused and hop... read more
It’s a motel. Friday morning front desk person was awful. Promised van to airport at 6:30AM was forgotten and was going to take 20 minutes to show up. Room,etc. , you get what you pay for and I paid shi$. A real value for the money !
Business response:
William, thank you for being our guest. We apologize for the poor experience you had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with them so that such instances are not repeated. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.