Extended Stay America - Baltimore - BWl Airport - International Dr.

Business response:

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. 

Business response:

Charles, thank you for being our guest. We apologize for the unclean conditions of our facilities and are sorry you were not happy with our grab-and-go breakfast. Definitely, there is room for improvement. So your feedback has been discussed with the appropriate individuals as we plan to take necessary corrective actions to improve our future guests’ experiences. It was also disappointing to know you found our prices to be expensive. Kindly note, we conduct competitive pricing analyses several times, and our pricing is in li... read more

Business response:

We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We are also sorry for the inconvenience you had at our sister property. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Thank you for your review of your recent visit. We apologize for your disappointment with the lack of some amenities in your room. Kindly note, hairdryer for your suite is available and kept at the front desk upon request. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for bringing to my attention the housekeeping issues with the guest room you were assigned on your recent stay with us. On behalf of our entire team, please accept our sincere apologies for disappointing you by failing to provide the immaculate room you have come to expect from our brand. The issues you described are definitely not acceptable, and we will definitely step up our game to prevent such oversights in the future. We hope you will give us another opportunity to provide you with the hospitality and superb ... read more

Business response:

Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We do hope to see you again when you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for the comment. We were sorry to read you were inconvenienced by maintenance issues in your bathroom. We have alerted our engineering team, and we are fixing the problem. We also regret the inconvenience caused by parking. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We hope you will give us an opportunity to restore your confidence in use on a future visit. Sincerely, Hotel Management 

Business response:

We are sorry you were unhappy with our hotel policy. Being an Extended-stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home-like stay. Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed th... read more

Business response:

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience.