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Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was horrible new toilet people in a room stairway was dirty it was just awful
Business response:
Thank you for being our guest. We apologize for the housekeeping issues you faced while you were here. We have shared your concerns with the housekeeping team so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Got there and the door was locked ,and lights where off. I called the front desk and a woman let me know she was in there and would unlock it. Once I finally got my room when i went inside it was a oreo on the counter !!! Crumbs on the floor , stains on the shee
Business response:
Amarnae, thank you for being our guest. We are sorry for the inconvenience you experienced at the time of check-in and apologize for the cleanliness issues you encountered in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
I showed up and found my lights already on. The door was difficult to open. The bath tub had chips missing in the finish. There was an empty roll of toilet paper with no extra rolls in the room. Most of the lights were not plugged in and the tv remote wouldn’t work for the tv. Definitely wasn’t pleased with my stay. The front desk that night was sweet as can be. Didn’t like that the only way to get beverages or snacks was to use my card at the machine.
Business response:
Michael, thank you for your review. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
dirt bed Sheets had blood on it
Business response:
Thank you for staying with us. We apologize for the cleanliness issues you encountered with your bed. Your feedback has been shared with our housekeeper and steps are being taken to ensure this does not happen again. We hope that you will give us the opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience.
Awful place to stay Upon check-in, I had to wait outside in the cold and unsafe area for about 5 minutes after I call to let them know I was waiting. When entering the room, the room was filled with cigarette smoke and it was nauseating the whole night that I was there which was only about four hours. I could not stay in the room because of the cigarette smoke so I had to leave out. upon checking, I had to wait outside in the cold and unsafe area for about 5 minutes after I called to let them know I was waiting. When enterin... read more
Business response:
Cnee, thank you for staying with us and letting us know of the smoke issues you encountered in your room, and we apologize for the inconvenience this caused. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Please reach out to our front desk for any questions you have regarding your bill. We hope to have the opportunity to provide you with a much better stay. Sincerely, Hotel Management Sincerely, Hotel Management
Room had some wiered smell. We bought room freshener as we booked here for 2 nights. One of the lamp was not working. USB cord Mobile charging port not available so dont forget your actual mobile charger. We had 2 bags and our room was on first floor and there is no elevator. Get your own water bottle, plasticware.
Business response:
Thank you for reviewing your visit. We are sorry for the disappointing stay and for the odor and cleanliness issue you experienced in your room. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. We understand your frustration and regret the inconvenience caused. We hope you will reconsider and give us a second chance to deliver the type of experience you should always expect from our hotel.
The numbers on the rooms are so tiny and far away it's very difficult to find your room. The room it self was not clean. There was mold on the ceiling in the bathroom, and the towles were all stained. It was also very loud. The room smelled like old cigarettes and b.o.
Business response:
Thank you for reviewing your visit. We are sorry for the disappointing stay and for the odor and cleanliness issue you experienced in your room. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. We understand your frustration and regret the inconvenience caused. We hope you will reconsider and give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Convenient location but Trashy hotel There was a drug bust or something going on when we arrived. The grounds are trashed and not well kept. Our door didn’t lock, there was underwear on the floor at the edge of the bed and there was no shower curtain.l enamel on tub was peeling off. Only three flat pillows for two people.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We appreciate your patience and regret the inconvenience caused. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.