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Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not like the breakfast and the cleaning was not good.it needs some updates.very expensive for what you get
Business response:
Alida, thank you for the feedback. First and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future. We hope you will stay with us another time so we ... read more
Weird noise had upon entering room persisted all night long. Very unusual noise had thought somebody might be taken a shower but continued all through the night in this room. Extremely unpleasant to deal with it.
Business response:
Thank you for staying at our hotel. We would like to apologize for the noise. We work hard to provide a comfortable and enjoyable stay for our guests, and your comments help us pinpoint areas that need improvement. Thank you again, and we hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
The woman that checked me in appeared she was reading from a script. She really didn’t care about anything. This was the only hotel i have stayed in that house keeping was optional at an additional cost. The room was stinky! Mold and smoke, cigarettes and weed. Bathroom tiles full of mold, crumbs and crap on the floor. Cook top burners are rusty. Bed and pillows are hard clientele seems shady. Never again. Run don’t walk. Go to hilton around the corner. Its worth the extra bucks.
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Shower curtain was broken. No extra roll of toilet paper.
Business response:
Thank you for being our guest. We apologize for the issues you had in your room and regret the inconvenience it caused. Your feedback regarding the shower curtain will be shared with our housekeeping team, and we have asked them to be more diligent going forward. We are also sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well-stocked It is never our intention to disappoint you in any way, and we hope you wil... read more
I never stayed there they booked me in the wrong location
The carpet needs to be cleaned or replaced. Because I was not staying for a week, i would not receive room service. Like my linens being changed or any other amenities. The next day my key card was deactivated. I need to iron some clothes and the one in my room left black marks on my pants. Call to the office for a new one,it took 40 minutes to get that replaced and i called twice. Needless to say i would never stay at this establishment or any other extended stays again
Business response:
Thank you for the review of your stay. We apologize for the issue you experienced with the key-card and that our associates were not responsive to your needs. We have shared your feedback with the appropriate individuals and taken appropriate action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will reconsider and stay with us again as we wou... read more
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.