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Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was very excited to stay at this hotel, it was cheap and close to where I needed to be. My first view upon arriving was all the people just sitting out in the curbs in front of the hotel buildings. Check in went well. I got my things and went to my room and got smacked in the face with the smell of weed. It was absolutely awful. And there were flies!! I checked out within an hour and a half of being there. When I got to the front desk the woman attempted to make things better but snipped that she couldn’t do anything becau... read more
Business response:
Thank you for being our guest. Although you found our location ideal for your needs, we are sorry for the issues you encountered in your suite. We have asked our housekeeping team to deep clean the room to remove the smell. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Check in took forever and what really did it for me is waking up to 30 bed bugs bite there was dead roaches in the sink straight nasty
Business response:
Dear Valued Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The room had been cleaned and staff was courteous but there were flies in the room. Unable to complete my stay checked out after 2 hours.
Business response:
Thank you for being our guest. Although you liked our courteous associates, we apologize for the inconvenience caused due to insects in your room. Our pest control provider has serviced your room, and we are working to ensure procedures are being followed to prevent future infestation. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Stay next door at a hotel that cares Worst trip ever for a frequent traveler. Bottom line, after being given room keys TWICE to rooms ALREADY occupied, was told that they did not have any other rooms available (never mind that my room was already paid for.) Oh, and btw, the elevator is not working so you'll need to heft your luggage all up and down the stairs. STILL waiting on a response to emails sent to management. Don't stay here.
Business response:
Dear Guest, while we are sorry to learn of the poor experience, we feel you have reviewed the wrong property. We do not have an elevator at our location. Please consider removing this review since it belongs to a different hotel. Thank you for your consideration. Sincerely, Hotel Management
stay someplace else This is a very tired hotel, but that in itself isn't awful. We were in town for a funeral so we were fine with basic accommodations since we wouldn't be in the room much. But we found 2 live roaches in the room. Totally unacceptable The staff apologized but did nothing to make the stay better.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are also working with our front desk team to make sure that we deliver a superb stay every time. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
They allowed someone to shower in my room while I was gone
Business response:
Thank you for the review of your stay. We are sorry for the incident you mentioned and regret the inconvenience it caused. Be assured we will share your feedback with our staff, so they can be more attentive going forward. We hope you will give us another chance to prove that we are committed to providing an exceptional visit to each of our guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.