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Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sheets were clean! :) Clean but old hotel. Only had one washcloth for 2 people. Said nonsmoking but clearly had recently been smoked in.
Business response:
Thank you for being our guest and for the valued feedback. We are so sorry for the smokey stay. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We also regret the inconveniences caused. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
It reeked of smoke even though it was labeled a non smoking room. There weren’t even soaps in the bathroom to wash with. The pillows were horrible. The man who was supposed to check us in was asleep and I had to go into the back area behind the desk to find him because when we called out “hello” there was no reply.
Business response:
Thank you for staying with us. We apologize for the odor and service issues you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. Toiletries are available at the front desk and are complimentary. We will remind them to communicate this more clearly going forward. Thank you again, and we hope to redeem ourselves in the future. Sincerely, Hotel Management
The toilet wouldn’t flush on top of the room not being serviced and I was charged a extra night for land I only stayed for 3 nights . It was so bad and I hardly got sleep because it was always loud. I would love a refund or comp night because this is unacceptable
Business response:
Thank you for choosing us. We are sorry for the issues you encountered and regret the inconvenience it caused. This is not the way we would like our guests to leave with, so your feedback has been discussed with the appropriate team members to improve our future guests’ experiences. Regarding the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, H... read more
Found out at check in that they were overbooked. I was downgraded to a double room from a king room and was charged an additional $10 for my inconvenience. I asked for a non-smoking room but was immediately greeted by the strong odor of stale cigarette odor when I opened the door to the room. The entire room had that stale smoke and damp mildewed smell. I booked this hotel because I needed to drop my husband off at the airport at 3:45 am and it was safer and easier because of the proximity to the airport and my job, with the... read more
Business response:
Thank you for your candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. Please consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Never again The stay was not so good, 1. The AC stop working midway thru the first day. 2. The toilet ran all night. 3. The front desk was not helpful. 4. Unruly neighbors. I have stayed at Extended Stays and this was by far the worst. I'll will not stay at another.
Business response:
Curtis, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserve a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Extended pits. Worst night in a very long time. Place was not very clean. Could not adjust aiir. Toilet was stopped up and I had to use the plunger, after walking to get it. Place was noisy and I felt unsafe. Parking was the pits. I never plan to stay here again. Should get a refund.
Business response:
Isaac, thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope to have another opportunity to prove ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.