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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Experience - Never Again! First floor room. Waited 10 mins. for someone to appear at front desk. Note said push button on a phone, but no phone anywhere in the lobby area. Hallways reaked like marijuana - each door we passed brought another blast of stench. Window was double-paned, inner pain still had BB/bullet hole, as did the curtain when you pulled it. Complimentary shampoo bottle only had 1/3 of shampoo in it. A used razor catridge was still on upper ledge of the shower/tub surround. Food from previous guest wa... read more
Business response:
Dear David, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. We empathize with your frustration regarding the different issues you brought up. Your feedback is valuable to us, and we have shared it with the relevant departments to enhance our ability to serve you better in the future.Sincere... read more
They kicked me out once I complained I had no hot water or remote and they said I stole the remote
Business response:
Dear Ellis, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Nightmare, room was disgusting. Pubic ahir in the bed, floors sticky, urine on toilet, hair on tub and very stinky
Business response:
Dear Alma, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
The accommodations were not clean, poorly managed, nothing was in the rooms as it’s stated and the hospitality and housekeeping is awful. This is the third time I have stayed in a extended stay in different areas and did not think it could get worse. My experiences have been below sub par with all 3 but I have it the benefit of the doubt. Clearly the issues are accross the board with this company.
Business response:
Dear Courtney, Thank you for your recent visit and for taking the time to provide feedback. We extend our sincere apologies for the challenges you encountered during your stay. Our team is committed to delivering exceptional experiences for all our guests, and we deeply regret that we fell short in your case. Your feedback is invaluable, and we are proactively addressing the issues raised. As a valued patron, we would appreciate the opportunity to restore your confidence in our hospitality.Sincerely,Hotel Management
The woman at the front desk was wonderful at her job. Very welcoming and accommodating. However, when we opened the door to our room the TV was on, there was a mild smell, the pillows on a chair, no sheets or blankets, no towels or shower curtain. We went back to the front desk and she was very apologetic and saying we weren’t the first one with that complaint. She offered us a different room. We asked for a refund and she wasn’t able to do that. She said a manager would call us the next day. I have never received that call.... read more
Business response:
Dear Aileen, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Very poor Lights didn't work throughout the room. Gappingbhole between ac unit and the outside
Business response:
Dear Keista, We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for choosing us and taking the time to bring this to our attention. We hope to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,937 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.